Information Technology Manager

Job Title

This is an exciting opportunity to help shape the future of transportation in Grays Harbor County by leading innovative technology projects that directly impact our employees, riders, and community.

Under the general direction of the General Manager, this position is responsible for managing and maintaining all aspects of the Agency's information technologies, including software applications, networking, telecommunications, security systems, and end-user computers.

The IT Manager will play a pivotal role in evaluating emerging technologies, identifying opportunities for innovation, and developing technology roadmaps that align with GHT's long-range planning and objectives.

• Develop and implement strategies to maintain reliable and secure network infrastructure, minimize downtime, and help reduce maintenance costs across all operational locations
• Create rational strategies for upgrading the agency's network software, ensuring compatibility, operational continuity, and cybersecurity compliance when a new update is available.
• Develops and maintains disaster recovery, backup, and incident response procedures for technology systems, to ensure the agency's network continues to operate smoothly in the event of a problem.
• Stays up to date with new network technology and reports this information and provides recommendations to the management team as needed.
• Works closely with other Department Managers to assess technology needs that support the growth, maintenance, and reliability of the agency's network.
• Manages the agency's Information Technology asset management plan, including projects, budgeting recommendations, and technology improvement projects.
• Reviews diagnostics and assesses the functionality and efficiency of systems.
• Implements and manages security measures, including firewalls, cybersecurity defenses, and network security compliance.
• Maintain security certificates, system licensing, software compliance, and adherence to agency technology policies and applicable agency compliance and regulatory requirements.
• Manages the technology lifecycle plan and associated budget for the replacement, maintenance, and upgrades of agency technology systems and equipment.
• Manages the coordination of purchasing, inventory, and deployment of assets.
• Manages all operational technologies, including onboard vehicle camera systems, GPS systems, automated systems, GTFS, and all other transit-related technologies.
• Oversees contracts and maintenance of office equipment, copiers, and postage.
• Establishes and maintains appropriate internal control safeguards and disaster recovery or business technology succession planning.
• Works with third-party vendors to ensure services align with internal procedures and integration with the agency's IT programs.
• Must use discretion and maintain confidentiality when handling and receiving sensitive and undisclosed information.
• Performs other related duties as assigned.

Knowledge:

• Information systems principles and practices including analysis, design, development, implementation, maintenance, documentation, training, and support.
• Network and systems engineering, including local area networks (LAN), wide area networks (WAN), wireless networks, internet connectivity, network security, servers, storage systems, operating systems, database administration, telecommunications, cloud technologies, and enterprise applications.
• Knowledge of transit technology systems, including Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL), GTFS, GPS, onboard communications, passenger information systems, camera systems, fare collection technologies, computer and video software on buses, and other fleet technology platforms.
• Advanced knowledge and administration of Microsoft 365 applications and services, including Exchange Online, Entra  (Azure Active Directory), One Drive, SharePoint, Teams, collaboration platforms, document management systems, workflow automation, licensing, security, governance, compliance controls, and cloud-based productivity solutions.
• Information technology theory, principles, practices, trends, and emerging technologies.
• Project management principles, methodologies, and best practices with a demonstrated record of successful project delivery.
• Cybersecurity principles, risk management, business continuity, disaster recovery, and data protection practices.
• Vendor management, technology procurement, contract administration, and budget development principles.

Skills:

• Strong leadership, project management, vendor management, negotiation, and change management skills.
• Advanced skills in administering, supporting, and training users on Microsoft 365, SharePoint, Teams, and related enterprise technologies, including user account management, licensing, permissions, security configuration, collaboration tools, workflow automation, and end-user support.
• Experience managing and supporting IT infrastructure including servers, workstations, mobile devices, printers, storage…