Information Technology Manager

Position Overview

This is an exciting opportunity to help shape the future of transportation in Grays Harbor County by leading innovative technology projects that directly impact our employees, riders, and community. You'll work with a leadership team committed to modernization and continuous improvement while helping guide major initiatives involving transit technology innovation, GTFS and passenger information systems, cybersecurity and infrastructure modernization, data‑driven operations and analytics, and future facility planning and technology integration.

The ideal candidate will be a strategic thinker, problem solver, and technology leader who balances day‑to‑day operational support with long‑term planning and innovation. They will have strong technical expertise, project management skills, and the ability to communicate complex technology concepts to both technical and non‑technical audiences.

Join us and help build the technology foundation that will support the future of public transportation in Grays Harbor County.

Position reports to: General Manager

Manage or Supervise: IT Support Specialist

Under the general direction of the General Manager, this position is responsible for managing and maintaining all aspects of the agency’s information technologies, including software applications, networking, telecommunications, security systems, and end‑user computers. This position oversees solutions that are of value to the organization and creates plans from development to installation and implementation. The IT Manager will play a pivotal role in evaluating emerging technologies, identifying opportunities for innovation, and developing technology roadmaps that align with GHT’s long‑range planning and objectives.

• Develop and implement strategies to maintain reliable and secure network infrastructure, minimize downtime, and reduce maintenance costs across all operational locations.
• Create rational strategies for upgrading the agency’s network software, ensuring compatibility, operational continuity, and cybersecurity compliance when a new update is available.
• Develop and maintain disaster recovery, backup, and incident response procedures for technology systems, to ensure the agency’s network continues to operate smoothly in the event of a problem.
• Stay up to date with new network technology and report this information and provide recommendations to the management team as needed.
• Work closely with other Department Managers to assess technology needs that support the growth, maintenance, and reliability of the agency’s network.
• Manage the agency’s Information Technology asset management plan, including projects, budgeting recommendations, and technology improvement projects.
• Review diagnostics and assess the functionality and efficiency of systems.
• Implement and manage security measures, including firewalls, cybersecurity defenses, and network security compliance.
• Maintain security certificates, system licensing, software compliance, and adherence to agency technology policies and applicable compliance and regulatory requirements.
• Manage the technology lifecycle plan and associated budget for the replacement, maintenance, and upgrades of agency technology systems and equipment.
• Manage the coordination of purchasing, inventory, and deployment of assets.
• Manage all operational technologies, including onboard vehicle camera systems, GPS systems, automated systems, GTFS, and all other transit‑related technologies.
• Oversee contracts and maintenance of office equipment, copiers, and postage.
• Establish and maintain appropriate internal control safeguards and disaster recovery or business technology succession planning.
• Work with third‑party vendors to ensure services align with internal procedures and integration with the agency’s IT programs.
• Must use discretion and maintain confidentiality when handling and receiving sensitive and undisclosed information.
• Perform other related duties as assigned.

• Information systems principles and practices including analysis, design, development, implementation, maintenance, documentation, training, and support.
• Network and systems engineering, including…