Project Manager, Project & Program Management, Operations Management

Benefits

• Medical Credit
• 401(k)
• 401(k) matching
• Company car
• Paid time off
• Profit sharing
• Training & development

Service Master Restore – Service Master 1st Choice | Western Washington | Full‑Time

Project Managers lead our fire, smoke, soot, odor, and contents restoration projects from initial loss assessment through project completion. They make critical decisions that impact customer satisfaction, project profitability, and operational success. This role combines technical restoration expertise, project management, estimating, and exceptional customer service skills to guide homeowners, business owners, and insurance partners through the recovery process.

• Retrieves work assignments, reviews project scope, schedules resources, and ensures appropriate equipment and supplies are available for each project.
• Manages residential and commercial fire, smoke, soot, odor, and contents restoration projects from start to finish.
• Conducts initial inspections and develops restoration strategies based on project conditions and customer needs.
• Oversees production activities including emergency services, contents pack‑outs, cleaning, deodorization, structural cleaning, and reconstruction coordination.
• Maintains quality control while managing project budgets, timelines, and profitability.
• Supervises technicians, contents teams, subcontractors, and vendors assigned to projects.
• Performs ongoing project monitoring and quality assurance inspections throughout the restoration process.
• Identifies change orders and communicates scope modifications as needed.

• Inspects and scopes losses onsite in collaboration with field teams and operations leadership.
• Creates and manages detailed mitigation, contents, and reconstruction estimates using Xactimate.
• Utilizes Symbility when required by insurance carriers.
• Writes supplements and scope revisions as project conditions evolve.
• Reviews estimates for compliance with carrier guidelines, industry standards, and company expectations.
• Communicates directly with adjusters, third‑party administrators, and insurance representatives to facilitate approvals and project progression.
• Maintains organized job files, accurate documentation, and complete project records.

• Coordinates contents pack‑outs, inventory, storage, cleaning, restoration, and return services.
• Utilizes Contents Track, Encircle, or similar software platforms for inventory management and documentation.
• Works closely with contents technicians to ensure proper handling and restoration of customer belongings.
• Reviews inventory documentation and content valuation information for accuracy and completeness.
• Coordinates specialty cleaning, electronics restoration, textile restoration, and outsourced contents services when necessary.

• Documents losses using photos, sketches, floor plans, measurements, and detailed project notes.
• Utilizes Docu Sketch and other technology platforms to support estimating and project documentation.
• Maintains accurate records of project activities, labor, equipment, materials, and billable events.
• Ensures all photos, reports, and documentation meet company standards and insurance requirements.
• Communicates project updates and key information using company software and management systems.

• Explains restoration processes, timelines, expectations, and next steps to customers.
• Guides customers through fire and contents restoration projects with professionalism, empathy, and clear communication.
• Maintains proactive communication with homeowners, commercial clients, property managers, insurance adjusters, and internal teams.
• Resolves customer concerns and project issues promptly and professionally.
• Obtains customer approvals, required documentation, and project completion signatures when necessary.
• Requests payment and assists with collections according to company procedures.

• Leads, trains, and develops restoration technicians and contents team members.
• Provides coaching and performance…