Phone Operator Specialist II

Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

Takes and relays messages in an accurate and timely manner.

Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

Provides a pleasant and helpful phone contact for callers.

Performs clerical duties as assigned to maintain workflow in the department.

Perform other duties as assigned

Qualifications

Education:

High School diploma or GED. Some college preferred.

Experience:

Minimum six (6) months experience in a call center environment.

Additional Qualifications N/APerformance Requirements:

Excellent communication skills, both written and verbal.

Proficient technical (computer) skills.

Ability to multi-task and prioritize.

Self-motivated with initiative.

Strong sense of ethics.

Requirements for Level II Status:

Intermediate experience (4+ years’ experience) and/or acting more independently.

Takes on some additional duties to assist the office.

Strong and consistent performer.