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Data Analyst

Call Center Forecasting, Scheduling & IVR Analyst

Job in Horsham, Montgomery County, Pennsylvania, 19044, USA
Listing for: Bayview Asset Management
Full Time position
Listed on 2026-02-16
Job specializations:
  • Business
    Data Analyst
  • IT/Tech
    Data Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
An established asset management firm located in Horsham, Pennsylvania, is seeking a Workforce Management Analyst to oversee the call center's operational performance. This role involves managing forecasting, scheduling, and performance monitoring, as well as optimizing call center functionality. Candidates should have over five years of experience in workforce management or call center operations, strong analytical skills, and proficiency in relevant software tools.

The firm offers a dynamic work environment focused on enhancing agent performance and customer experience.
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