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Workforce Analytics & Scheduling Analyst
Job in
Horsham, Montgomery County, Pennsylvania, 19044, USA
Listed on 2026-02-14
Listing for:
Lakeview Household Insurance Solutions
Full Time
position Listed on 2026-02-14
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
A leading insurance provider is looking for a Workforce Management Analyst to oversee the operational performance of their call center. This role includes developing agent schedules, analyzing performance data, and improving operational efficiency. The ideal candidate has over 5 years of experience in workforce management within call centers and proficiency in call center platforms like Zoom and Genesys. Strong communication and analytical skills are essential for delivering actionable insights and ensuring high service levels.
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