Client Partner

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems lt for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Client Partner do at WPP Production?

As a Client Partner at WPP Production Health Studios, you are the crucial link between our dedicated pharmaceutical clients, their agency partners, and our production hubs. This is a hands-on, client-facing role where you will own the end-to-end coordination, execution, and delivery of complex, multi-channel content and production projects.

You will be the trusted day-to-day contact, ensuring meticulous planning, vigilant oversight, and timely delivery of high-quality assets that meet the rigorous standards of the pharma industry. Your ability to navigate intricate project elements, manage diverse stakeholders, and proactively solve challenges will be key to our clients' success and our continued growth.

Your mandate is to contribute to outstanding client satisfaction, ensuring successful project outcomes, fostering long-term client collaborations, and upholding WPP Production's reputation for excellence in the highly regulated pharmaceutical sector.

The Client Partner will primarily sit on-site with the team/clients in Titusville, NJ and/or Horsham, PA. 2-3 days a week onsite required.

Responsibilities:

Project Ownership & Delivery Excellence:

• Accountability: Own the overall project delivery for a dedicated group of clients, acting as the primary point of contact for all project-related stakeholders, including clients, agency partners and internal team.
• Planning & Execution: Triage incoming work, develop sound implementation plans, and lead the execution of complex content and production projects from inception through to completion, ensuring all deliverables meet or exceed client expectations.
• Orchestration: Coordinate seamlessly with our offshore production hubs (e.g., primarily in Latin America) and internal teams (e.g., Project Management, Creative, Tech) to ensure efficient workflow, clear priorities, and accurate project timelines and schedules.
• Quality Assurance: Vigilantly oversee the entire production lifecycle, including creative design, development, regulatory review, and QA, to guarantee the timely delivery of high-quality, compliant omnichannel assets (digital, print, video, social, etc.).

Client & Agency Partner Relationship Management:

• Trusted Advisor:Serve as the main communication link with clients and their creative agency partners. This includes regularly attending client meetings and kick-offs, coordinating hand-offs, and providing proactive updates on project considerations, risks, and dependencies.
• Problem Resolution:Act as a proactive problem-solver, anticipating potential issues with milestones or deliverables and swiftly identifying solutions or escalating as needed to senior management.
• Partner and Champion:Work to leverage WPP Production capabilities, aligning tactical prioritization and project execution with Client’s priorities and strategic marketing…