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Customer Experience Manager - Lead -Impact CX Team
Job in
Horsham, Montgomery County, Pennsylvania, 19044, USA
Listed on 2026-08-28
Listing for:
Len-the-Plumbe
Full Time
position Listed on 2026-08-28
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Len the Plumber Heating and Air in Horsham, PA is seeking a Customer Experience Manager to lead and develop our CX team, ensuring every customer interaction reflects top-tier service. You will drive inbound and outbound activity into bookings and sales opportunities while aligning with KPIs and customer-centric goals.
You’ll manage performance, coach staff, and collaborate with Dispatch, Service, Sales, and Marketing to optimize the customer journey and growth across our multi-location operation.
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