Cell Therapy Order Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Sales Enablement
Job Sub Function:
Customer Success Management
Job Category:
Business Enablement/Support
All Job Posting Locations:
Horsham, Pennsylvania, United States of America
Job Description:

Johnson & Johnson recruiting for a Cell Therapy Customer Logistics Specialist based in Horsham, PA.

About Oncology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

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The Cell Therapy Customer Logistics Specialist (CTOS) is a critical member of the CAR-T Customer Service team, responsible for delivering a seamless, compliant end-to-end therapy experience for treatment sites and patients. As the primary point of contact, CTOS ensures timely order execution, resolves complex issues, and proactively manages risks to support successful patient outcomes.

This position demands a service-oriented mindset, critical thinking, and the ability to drive operational improvements in a dynamic environment. It also offers the opportunity to own the CARVYKTI™ order placement and delivery experience, working closely with partners across supply chain, medical, finance, IT, patient services, treatment sites, and specialty distributors.

A Day in the Life
You will support assigned treatment sites by managing the end-to-end process of requesting, manufacturing, and delivering therapy. You will also assist with onboarding new sites. The team operates as a contact center from 8:00 AM to 8:00 PM, Monday through Friday, with 8.5-hour shifts within these hours.

Detailed responsibilities include (but are not limited to):

• Order and Case Management. You'll be the point person for a select number of treatment sites, fielding and/or responding to inquiries regarding the CARVYKTI™ ordering process and all associated logistics.
• Issue Resolution and Escalation Support. Many order management activities can be handled independently by the treatment site via our online portal. However, if additional assistance is needed to resolve a problem or address a special need, then you serve as their expert order management resource.
• Proactive Order Monitoring and Support. Proactively work with your assigned treatment sites to advise them of any concerns or issues that you discover as part of your routine monitoring of their treatment orders. Help the site resolve any order related problems that may arise.
• Cross-Functional Collaboration. While we strive for "one and done" handling of customer requests, given the complex nature of this product, some queries will require you to coordinate with other parties both inside and outside of the Janssen organization.
• Site Performance Monitoring & Continuous Improvement. Work with internal colleagues to monitor site performance and help find opportunities for operational improvements in the end-to-end order management journey (from enrollment to infusion) for CARVYKTI™.
• Site…