Customer Support Associate

Position Summary

We are seeking a dynamic candidate who is an empathic communicator, active listener and natural problem-solver, with strong technical skills, who will become the backbone of an exceptional customer support experience. The Customer Support Associate will support our customers from their initial interaction with our company, through their installation experience, and years after our job is complete. As an ambassador of our brand, this role must love interacting with people and identifying solutions.

Must communicate well with external audiences and internal employees to elevate the customers concerns and provide a first class installation experience. Must be detail oriented and able to communicate clearly via phone, email and messenger. Experience in the home remodeling field is not necessary. We will invest in teaching you everything that you need to know about our products, services and business, so that you can provide exceptional customer support.

This role is a great opportunity to begin a new career where you can find success, thrive, and grow through our steadily growing national home remodeling company. Growth opportunities are truly limitless.

• Embody Power’s mission and vision to serve as Brand ambassadors.
• Function as an excellent problem solver, who can confidently work to resolve a customer’s inquiry.
• Create an empathetic engagement for the customer experience.
• Foster a strong work ethic of accountability with a curiosity and willingness to resolve matters.
• Provide customers with world class service, that keeps them coming back
• Support our internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls in a dynamic environment.
• Communicate with management to elevate trends within the business.
• Strive for a 5-Star service review.
• Leave the situation better than you found it.

We are seeking a dynamic candidate who is an empathic communicator, active listener and natural problem-solver, with strong technical skills, who will become the backbone of an exceptional customer support experience. The Customer Support Associate will support our customers from their initial interaction with our company, through their installation experience, and years after our job is complete. As an ambassador of our brand, this role must love interacting with people and identifying solutions.

Must communicate well with external audiences and internal employees to elevate the customers concerns and provide a first class installation experience. Must be detail oriented and able to communicate clearly via phone, email and messenger. Experience in the home remodeling field is not necessary. We will invest in teaching you everything that you need to know about our products, services and business, so that you can provide exceptional customer support.

This role is a great opportunity to begin a new career where you can find success, thrive, and grow through our steadily growing national home remodeling company. Growth opportunities are truly limitless.

• Embody Power’s mission and vision to serve as Brand ambassadors.
• Function as an excellent problem solver, who can confidently work to resolve a customer’s inquiry.
• Create an empathetic engagement for the customer experience.
• Foster a strong work ethic of accountability with a curiosity and willingness to resolve matters.
• Provide customers with world class service, that keeps them coming back
• Support our internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls in a dynamic environment.
• Communicate with management to elevate trends within the business.
• Strive for a 5-Star service review.
• Leave the situation better than you found it.

• The ability to work Monday through Friday, and flexibility to work some weekends
• Employees in this role are generally eligible to pursue opportunities outside of the Customer Support division after completing two years within Customer Support, subject to business needs and Company discretion
• The ability work a hybrid schedule (in office and remote)
• Excellent communication, organizational, and interpersonal skills
• Self motivation and discipline
• An ambitious and competitive nature
• Computer savvy competence
• Maintain a high rating for calls graded on quality.
• Must be adaptable to grow with new technologies and evolving communication methods
• Meet performance and…