Account Manager

Sofidel America, part of the Sofidel Group, is a leading global manufacturer of tissue paper products committed to sustainability, innovation, operational excellence, and customer satisfaction.

We are currently seeking a Customer Service Representative – Private Label to join our team. This role serves as the primary point of contact for private label customers by managing sales orders, coordinating customer requirements, and partnering with Sales, Supply Chain, Production Planning, and Logistics to ensure exceptional customer service and on time delivery.

• Manage customer accounts and serve as the primary contact for assigned private label customers.
• Receive, process, and monitor customer purchase orders using SAP and Electronic Data Interchange (EDI).
• Ensure timely order entry, order maintenance, and shipment coordination.
• Partner with Sales, Planning, Production, and Logistics to resolve order, inventory, and delivery issues.
• Monitor promotional programs, customer commitments, and order fulfillment.
• Review customer inventory requirements and coordinate changes to meet customer demand.
• Monitor customer credit status and assist with payment inquiries as needed.
• Maintain accurate customer records and prepare reports for Sales and Management.
• Resolve customer concerns professionally while maintaining strong customer relationships.
• Support continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

• Associate’s or Bachelor’s degree in Business, Supply Chain, Accounting, or a related field preferred.
• Two or more years of customer service experience in a manufacturing environment preferred.
• SAP and EDI experience preferred.
• Proficiency with Microsoft Office, including Excel.
• Strong communication, organizational, and problem solving skills.
• Ability to manage multiple priorities in a fast paced environment.

• Competitive compensation
• Comprehensive benefits including medical, dental, vision, paid time off, and a competitive company match on 401(k)
• A collaborative and stable work environment with opportunities for professional growth and development

Sofidel America is an equal opportunity employer. We are committed to complying with all applicable federal, state, and local laws regarding equal employment opportunity.