Field Service Engineer; Medical

JOB PURPOSE

The Field Service Engineer is responsible with ensuring that our customers have a superior experience with our IVF Medical products. This role requires superlative customer
-facing skills, and being adept in hands-on problem solving, providing technical support & training, manage schedule & inventory, provide design feedback, and a sense of adventure to travel & discover new things. This role will also assist with sales and introduce consumables from our partners Allwin when customer-facing within IVF clinics and territories in the US.

• 85% travel across US,(occasional International) to install, test, service, and market our products.
• Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
• Support our sales team on technical inquiries, and able to offer the most suitable products.
• Provide product and service training so customers are confident with our products.
• Inspect and test the products in warehouse prior to shipment, for smooth installation.
• Organize and identify inventory of replacement parts and order stock, to ensure smooth operations.
• Maintain a complete service log to keep track on service issues.
• Communicate directly with factory, issue Defect Reporting Form, and track parts shipment.
• Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts.
• Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
• Attend trade shows to assist in selling IVF medical equipment and Allwin consumables based on technical knowledge and field experience.

• Bachelor’s degree in biomedical, electrical or mechanical engineering.
• Knowledge of life science applications and laboratory equipment.
• Possess valid US passport, driver’s license, and credit card for traveling.
• Being able to lift 50+ pounds.
• Able to work in a team-based environment and help other team members in need.
• Able to pass the substance and background check.

• Medical, dental and vision insurance.
• Employer paid short term disability.
• Employer paid life insurance.
• Paid time off.
• 401k match.

ESCO was founded in 1978 and has emerged as a leader in the development of laboratory, pharmaceutical and medical equipment solutions. Since its beginning ESCO has earned a reputation for innovation and extraordinary customer care in the laboratory equipment industry. We listen carefully to our customers and to feedback from our representatives, so ESCO products represent the best thinking and most up-to-date feedback and features in the world.

ESCO's focus on quality and timeliness is relentless. Continuous improvement is a mantra. Cross functional teams from Production, R&D, Quality Assurance, Senior Management, are regularly assembled to review and implement areas for improvement. ESCO’s story is one of hard work, empowerment of others, dedication, attention to detail, innovation, and customer service focus, one customer at a time.