Commercial Collections Specialist - Vendor Finance

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Commercial Collections Specialist within PNC’s Vendor Finance organization, you will be based in Cincinnati, OH or Horsham, PA.

• Oversees operations workflow and assists team with executing transactions/processes.
• Monitors and coordinates the operations workflow and assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Coaches team members and provides applicable training. May lead team huddles/meetings and/or continuous improvement sessions. May provide input on team member performance and development.
• Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Provides input and may update standard operating procedures. Participates in and may serve as a subject matter resource for projects.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities. Verifies the completeness and accuracy of procedures.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Minimum requirements include:

• 3+ years of related experience (work experience, product knowledge, or comparable education and military service).
• Strong analytical thinking, collections experience, and knowledge of commercial real estate and credit risk management.
• Proficiency in data analytics, decision making, financial operations, and portfolio risk.
• Excellent accuracy and attention to detail, collection management, and operational functions.
• Effective problem management process, process management, and understanding of standard operating procedures.

Associate's degree or equivalent experience.

No required certifications or licenses.

Base Salary: $57,750.00 – $96,250.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and other applicable regulatory restrictions.

If an accommodation is required to participate in the application process, please contact us via email at  All information will be kept confidential and used only to provide necessary reasonable accommodations.