CIP & Document Quality Control Specialist

Hybrid Position

The CIP & Document Quality Control Specialist is responsible for ensuring compliance with regulatory requirements related to customer identification, beneficial ownership verification, document accuracy, system account data and coding, and account maintenance records of all new deposit accounts. This role supports onboarding, due diligence, and quality control processes by reviewing customer documentation, validating information, and ensuring adherence to internal policies and federal regulations, including Anti‑Money Laundering (AML) and Know Your Customer (KYC) standards.

• Review and verify customer identification documents in accordance with CIP, KYC, and AML regulatory requirements.
• Conduct beneficial ownership reviews and validations for business entities, trusts, and corporate accounts.
• Identify and elevate discrepancies, suspicious activity, or incomplete documentation to management or compliance teams.
• Ensure all customer records are accurately maintained within internal systems and databases.
• Monitor account onboarding processes to ensure adherence to internal compliance procedures and regulatory standards.
• Collaborate with Community Banking, Fraud Team and Operations teams to resolve documentation and verification issues.
• Maintain confidentiality and security of sensitive customer information.

• Conduct Day 2 review of all newly opened accounts from the previous business day to ensure completeness, accuracy, acceptability and compliance with company standards and regulatory expectations.
• Verify that all required onboarding documentation, CIP requirements, and beneficial ownership information have been properly obtained and recorded.
• Identify & track missing, incorrect, or incomplete information and coordinate timely remediation with branch staff, account representatives, and/or internal departments.
• Escalate high‑risk findings, compliance concerns, or unresolved discrepancies to management.
• Document review findings, corrections, and resolutions in accordance with audit and retention requirements.
• Ensure all reviewed accounts meet internal quality standards and regulatory expectations.
• Recommend accounts for potential closure due to missing information/documentation.
• Assist in developing and updating quality control procedures and process improvements.
• Support internal audits and compliance reviews by preparing and organizing documentation.

• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.
• Other duties as assigned.

• Prolonged periods sitting at a desk and working on a computer.
• The incumbent will be expected to operate a computer terminal.

• None identified.

• High school diploma or equivalent required; associate or bachelor degree preferred.
• Previous experience in banking, financial services, compliance, AML/KYC, document review, account onboarding, or quality control preferred.
• Strong knowledge of CIP, BOE, KYC, AML, and account review procedures.
• Excellent attention to detail and analytical skills.
• Strong organizational and time‑management abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to handle confidential information with professionalism and discretion.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran's status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including,…