TTH Customer Success Specialist in Horsham

Our client, a growing medical device company in Horsham, PA, is currently seeking a contract-to-hire
Customer Success Specialist to join their Operations team. This role is a critical, high‑impact position supporting sales teams, distributors, and internal stakeholders in a fast‑paced, high-touch environment. The ideal candidate is detail‑oriented, service‑driven, and thrives in roles that require accuracy, accountability, and cross‑functional collaboration.

• Manage the Customer Service inbox and dedicated phone line with a focus on professionalism, responsiveness, and high‑quality service
• Serve as the frontline support resource for Area Sales Directors and Distributors, ensuring timely follow‑up and issue resolution
• Educate sales reps, distributors, and internal teams on documentation requirements, charge sheet completion, and order workflows
• Coordinate couriers, return requests, field transfers, and urgent logistics to ensure products are available for surgical cases
• Troubleshoot order discrepancies, system issues, and data errors in partnership with internal teams
• Travel approximately 10% annually (4-5 trips) to conduct field inventory audits

• Associate's degree or higher required
• 2+ years of experience in Customer Service, Order Management, or Operations (medical device or healthcare industry strongly preferred)
• Excellent analytical and problem‑solving skills, with the ability to independently resolve data discrepancies
• Highly organized with the ability to prioritize competing demands and meet deadlines
• Proficiency in Microsoft Office, including Excel, Outlook, and Word

This contract to hire opportunity offers Up to $34/hour
, or an annual salary up to $75,000
. This position is fully onsite in Horsham, PA, Monday through Friday, 8:00 AM - 5:00 PM. There is up to 25% domestic travel
. If you are a detail‑driven customer success professional with experience in the medical device industry, apply today with a Microsoft Word copy of your resume!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.