Operations Support Manager – RHA Health Services

• Manage the full onboarding process for new hires, including application review, background checks, reference checks, registry checks, DMV checks, and compliance documentation
• Communicate with applicants and conduct initial screenings; assist with interview scheduling
• Ensure accurate completion of new-hire paperwork, including I-9 verification, credentials, and policy acknowledgments
• Maintain applicant flow information, job postings, onboarding checklists, confidential personnel files, HR systems, spreadsheets, and tracking logs
• Assist with audits, licensing reviews, regulatory inspections, and employee HR inquiries
• Support payroll validation, reconciliation, timekeeping corrections, PTO, leave of absence, FMLA, and workers’ compensation tracking
• Maintain scheduling information and coordinate shift coverage to support required staffing levels
• Manage new employee orientation, required training, annual recertification, training schedules, instructors, materials, and LMS compliance tracking
• Facilitate instructor-led and blended learning sessions as assigned and credentialed
• Prepare and deliver training according to curriculum standards and adult learning principles; observe skills demonstrations and provide coaching
• Provide administrative support including data entry, filing, correspondence, reporting, documentation, billing support, purchasing, receipt tracking, and expense documentation
• Coordinate communication between local staff, leadership, and corporate HR, Payroll, Training, Billing, Compliance, Recruiting, and HRIS departments
• Perform other HR, training, compliance, scheduling, operations, or administrative responsibilities as assigned

• High School Diploma or GED required
• One year of experience in HR, payroll, training, operations support, compliance, or administrative coordination preferred
• Ability to obtain and maintain required instructor certifications
• Strong organizational skills, attention to detail, and communication abilities
• Proficiency in Microsoft Office and electronic recordkeeping systems (HRIS, LMS, scheduling platforms)
• Valid driver’s license when travel between sites or training locations is required
• Bilingual skills are a plus
• Experience working with scheduling, personnel files, compliance activities, or onboarding workflows preferred
• Ability to manage competing priorities and meet strict deadlines
• Optimized time management and organizational skills
• Strong interpersonal and communication skills; able to present information, assist staff, and communicate professionally
• Ability to read, interpret, and follow policies, procedures, and regulatory requirements
• Competency in Microsoft Office, HRIS systems (e.g., Workday), and training platforms
• Ability to maintain confidentiality and demonstrate sound judgment
• Pre-employment screening: criminal background check, registry checks, drug testing, education verification, credentialing, and employment history or references as required
• Proof of driver's license, driver's insurance, and vehicle if required for providing transportation for individuals

Demonstrates expertise in managing onboarding processes, compliance documentation, and training coordination while maintaining strong organizational and communication skills. Proficient in HRIS and LMS systems, with a focus on confidentiality and regulatory adherence.

• Onboarding Process Management
• HRIS Proficiency
• Training Coordination
• Compliance Documentation
• Strong Organizational Skills

• Onboarding Workflows
• Background Checks
• I-9 Verification
• Payroll Validation
• Timekeeping Corrections
• Data Entry
• Scheduling
• Compliance Activities
• Adult Learning Principles
• Instructor Certifications

• Attention to Detail
• Communication Abilities
• Interpersonal Skills
• Time Management
• Sound Judgment

• Instructor Certifications

• Compliance
• Personnel Files
• Pre-employment Screening
• Training Sessions
• Confidentiality

• Microsoft Office
• HRIS Systems
• LMS Platforms
• Scheduling Platforms