Sr. Desktop Engineer

* Description
* Senior Desktop Engineer
The Senior Desktop Engineer provides technical leadership for the enterprise endpoint computing environment in a highly regulated industry. This role is responsible for the design, deployment, security, and compliance of desktop and mobile endpoints, while also guiding day-to-day activities of the desktop support team through task delegation, mentoring, and operational oversight. The Lead Desktop Engineer serves as a Senior technical escalation point and a key partner to security, risk, and compliance teams.
Accountability
Technical Leadership & Endpoint Engineering

* Lead the engineering, deployment, and lifecycle management of desktop, laptop, and mobile endpoint environments in compliance with enterprise and regulatory standards.

* Architect and maintain modern endpoint management solutions (e.g., Microsoft Intune, or equivalent), including deployment workflows, configuration profiles, and compliance policies.

* Establish and enforce endpoint standards, baselines, and best practices for security, performance, and user experience.

* Oversee application packaging, testing, deployment, and lifecycle management in alignment with change and compliance requirements.

* Serve as the highest-level escalation point for complex endpoint incidents and problems.
Compliance, Security & Vulnerability Management

* Own endpoint-related compliance controls, ensuring devices meet regulatory, audit, and internal security requirements.

* Lead endpoint vulnerability management activities, including patch compliance, remediation planning, and coordination with information security teams.

* Monitor and remediate endpoint security posture, including encryption, endpoint protection/EDR, configuration baselines, and device health.

* Support internal and external audits by maintaining documentation, evidence, and control artifacts related to endpoint management.

* Partner with risk, security, and compliance stakeholders to continuously improve endpoint control maturity.
Team Leadership & Operations

* Assist with day-to-day technical leadership to desktop technicians and engineers, including task delegation, prioritization, and workload coordination.

* Mentor and coach team members to develop technical skills, operational maturity, and adherence to standards and processes.

* Review work quality, documentation, and ticket resolution to ensure consistency and compliance.

* Develop and maintain standard operating procedures, runbooks, and knowledge base content.

* Assist with onboarding and training of new team members.
Endpoint Support & Service Delivery

* Coordinate workstation deployments, hardware refreshes, and user onboarding activities.

* Ensure effective support for remote and hybrid workforce environments, including secure endpoint configurations.

* Oversee incident, request, and change activities related to endpoints, ensuring adherence to established ITSM processes.

* Maintain accurate asset inventory, endpoint lifecycle records, and compliance documentation.

* Research and evaluate emerging endpoint, automation, and compliance technologies to drive continuous improvement.

* Perform other job-related duties as required.
Requirements

* Advanced knowledge of enterprise desktop and mobile endpoint environments.

* Extensive experience with Windows endpoint administration and support.

* Strong hands-on experience with modern endpoint management platforms such as Microsoft Intune or equivalent.

* Experience designing and maintaining automated or zero-touch deployment solutions.

* Demonstrated experience implementing endpoint security, compliance, and configuration policies.

* Working knowledge of vulnerability management processes and compliance frameworks within regulated environments.

* Experience with application packaging and enterprise software deployment.

* Ability to lead technical initiatives and make architectural decisions within scope.

* Proven ability to delegate tasks, mentor team members, and provide technical guidance.

* Strong written and verbal communication skills, including documentation suitable for audits and executive review.

* Minimum of five years of related experience in desktop…