Desktop Engineer

Our client is used by professionals in legal, business, and government sectors for in-depth research, risk management, and fraud prevention. They are hiring for a Desktop Engineer to join their team in Horsham, PA.

As the Desktop Engineer you will be responsible for the engineering, deployment, management, and support of enterprise endpoint computing environments in a highly regulated industry. This role focuses on modern endpoint management, security, compliance, and lifecycle operations to ensure desktops and mobile devices meet organizational, regulatory, and security requirements.

Contract: 6-months ( possibility of extension)

• Engineer, deploy, maintain, and support desktop and laptop systems, peripheral devices, and endpoint technologies in compliance with enterprise standards.
• Design, deploy, and lifecycle-manage standard workstations using modern endpoint management and provisioning solutions (e.g., Microsoft Intune, Autopilot, or equivalent).
• Administer endpoint management platforms for device configuration, compliance enforcement, patching, and software distribution.
• Develop, implement, and maintain endpoint configuration, security, and compliance policies using MDM/MAM solutions and local policy controls.
• Coordinate and complete workstation moves, installations, and hardware refreshes for new hires, office moves, and technology upgrades.
• Provide engineering-level support for Windows-based endpoints, troubleshooting complex OS, hardware, and application issues.
• Package, test, deploy, and maintain approved software applications in alignment with change management and compliance requirements.
• Configure, secure, and support corporate mobile devices, including enrollment, policy enforcement, and secure access controls.
• Support remote and hybrid workforce environments, including secure e-homeworker configurations and endpoint access requirements.
• Participate in endpoint vulnerability management activities, including patch compliance, remediation of identified vulnerabilities, and coordination with security teams.
• Monitor and remediate endpoint compliance posture, including encryption, antivirus/EDR, device health, and configuration baselines.
• Support regulatory, audit, and compliance initiatives by maintaining endpoint documentation, evidence, and control artifacts.
• Initiate, track, and complete work in accordance with established work order, change, and incident management processes.
• Provide Tier 2/3 escalation support for endpoint-related incidents and service requests; elevate appropriately when required.
• Maintain accurate documentation for endpoint configurations, standard operating procedures, and troubleshooting guides.
• Maintain asset inventory, endpoint lifecycle records, and maintenance logs.
• Research and evaluate emerging endpoint management, security, and compliance technologies to improve operational maturity.
• Collaborate with information security, risk, and compliance teams to align endpoint controls with regulatory requirements.
• Perform other job-related duties as required.

• Strong knowledge of PC workstation hardware, operating systems, troubleshooting, and lifecycle management.
• Experience administering and supporting enterprise Windows desktop environments.
• Hands‑on experience with modern endpoint management platforms such as Microsoft Intune or equivalent.
• Experience with automated or zero‑touch desktop deployment methodologies.
• Experience implementing and managing endpoint security and compliance policies.
• Familiarity with vulnerability management concepts, including patching, remediation tracking, and compliance reporting.
• Experience with disk imaging and enterprise software deployment tools.
• Familiarity with Microsoft 365 and productivity applications.
• Ability to manage multiple priorities in a regulated, change‑controlled environment.
• Strong written and verbal communication skills, including documentation for audit and compliance purposes.
• Minimum of two years of related experience in desktop support or endpoint engineering roles.
• Relevant certifications preferred (e.g., Microsoft, Intune, endpoint security, or A+); active pursuit of certifications acceptable.
• Willingness to work a reasonably flexible schedule as required.