MSP IT Helpdesk Lead Escalation
Job in
Horsham, Montgomery County, Pennsylvania, 19044, USA
Listed on 2026-06-25
Listing for:
Ser-
Full Time
position Listed on 2026-06-25
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Ser- is seeking an experienced IT Helpdesk Manager in Horsham to lead its technical support team. You will mentor and develop a team of engineers while ensuring service levels and KPIs are met. This role involves significant stakeholder interaction and the opportunity for genuine career progression.
The ideal candidate will have a strong MSP background, experience in managing support teams, and a solid understanding of Microsoft technologies. In addition to leadership, you'll play an essential role in guiding the service desk's growth.
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