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MSP IT Helpdesk Lead Escalation

Job in Horsham, Montgomery County, Pennsylvania, 19044, USA
Listing for: Ser-
Full Time position
Listed on 2026-06-25
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 53698.4 - 67123 USD Yearly USD 53698.40 67123.00 YEAR
Job Description & How to Apply Below
Position: MSP IT Helpdesk Lead: Growth & Escalation

Ser- is seeking an experienced IT Helpdesk Manager in Horsham to lead its technical support team. You will mentor and develop a team of engineers while ensuring service levels and KPIs are met. This role involves significant stakeholder interaction and the opportunity for genuine career progression.

The ideal candidate will have a strong MSP background, experience in managing support teams, and a solid understanding of Microsoft technologies. In addition to leadership, you'll play an essential role in guiding the service desk's growth.

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