Manager Commercial AI & Advanced Analytics

Manager, Commercial AI & Advanced Analytics

Location:

Horsham, Pennsylvania, United States of America

• Develop, influence, and scale commercial AI capabilities that improve customer engagement, field effectiveness, and omnichannel execution across the franchise
• Lead day‑to‑day partnerships with sales leadership, brand teams, digital, customer engagement, technology, data science, and other commercial stakeholders to identify high‑value AI use cases and drive adoption
• Act as an internal commercial AI consultant, proactively translating business priorities into practical AI, machine learning, generative AI, and agentic solutions
• Drive the evolution of customer engagement capabilities, including next‑best actions, trigger‑based engagement, field‑facing AI assistants, generative AI workflows, and agent‑enabled orchestration across channels
• Partner with internal and external teams to ensure AI solutions are grounded in trusted data, approved content, appropriate governance, privacy, compliance, and measurable business outcomes
• Manage prioritization, roadmap planning, budget inputs, and delivery execution for commercial AI initiatives, balancing speed, value, risk, and scalability
• Develop clear stories, business cases, and performance readouts that help stakeholders understand how AI capabilities improve customer experience, field execution, and commercial performance

• Education:
  
  Minimum of a Bachelor’s degree required; advanced degree in Data Science, Statistics, Computer Science, Operations Research, or Econometrics preferred
• Experience:
  
  At least 5 years of relevant business experience in marketing, finance, analytics, management consulting or related field; minimum 2 years of Pharmaceutical experience preferred
• Business Translation:
  Ability to translate business questions into AI‑enabled solutions (analytics, machine learning, generative AI, agentic workflows) and interpret outcomes into actionable insights
• Applied AI Knowledge:
  Understanding of model evaluation, measurement design, experimentation, optimization, responsible AI; working knowledge of machine learning, generative AI, large language models, agents, and their governance considerations
• Pharma Data
  
  Experience:
  
  Working knowledge of pharmaceutical data sources (IQVIA, Symphony Health, Truven/Optum)
• Customer Engagement:
  Experience building/enabling next‑best action, AI‑assisted field planning, trigger‑based recommendations, omnichannel orchestration, or digital engagement optimization
• Communication:
  Excellent written and presentation skills
• Project Management:
  Strong project management and ability to manage multiple projects simultaneously
• Integration & Analysis:
  Ability to organize, integrate, and analyze large data sources and draw cohesive conclusions
• Influence &
  
  Collaboration:
  
  Ability to influence all levels of the organization and engage across business partners and functions

• Advanced Analytics
• Compliance Management
• Critical Thinking
• Data Analysis
• Data Privacy Standards
• Data Quality
• Data Reporting
• Data Visualization
• Developing Others
• Digital Fluency
• Inclusive Leadership
• Leadership
• Proactive Behavior
• Resource Allocation
• Strategic Thinking
• Team Management

Salary range: $117,000 to $201,250 USD.

• Medical, dental, and vision insurance
• Life insurance, short- and long-term disability, business accident, and group legal insurance
• Consolidated retirement plan (pension) and savings plan (401(k))
• Long‑term incentive program eligibility
• Time‑off benefits including vacation, sick leave, holiday pay, floating holidays, work‑family time, parental leave, condolence and caregiver leave, volunteer leave, and military spouse time‑off

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities.

If you have a disability and would like to request an accommodation, please contact us via  (external applicants) or, for internal employees, contact AskGS for your accommodation resource.