Manager Commercial AI & Advanced Analytics

Job Function

Data Analytics & Computational Sciences

Data Science

People Leader

Horsham, Pennsylvania, United States of America

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Manager, Commercial AI & Advanced Analytics – supporting the commercial organization’s Customer AI Product Strategy (CAPS) group in Horsham, PA.

The Manager, Commercial AI & Advanced Analytics is responsible for driving commercial AI capabilities for our Immunology commercial franchise, focusing on modernizing how we engage customers through AI‑powered analytics & insights, generative AI, intelligent agents, and connected omnichannel execution. This leader will create scalable, governed AI solutions that solve complex unmet needs for customers, improve field and marketing effectiveness, influence senior‑level decision‑making, uncover revenue and share growth opportunities, and advance our commercial model.

The ideal candidate can translate business needs into practical AI‑enabled capabilities and has experience working across commercial, technology, data science, digital, compliance, and vendor teams to move ideas from concept to measurable business impact.

• Develop, influence, and scale commercial AI capabilities that improve customer engagement, field effectiveness, and omnichannel execution across the franchise.
• Lead day‑to‑day partnerships with sales leadership, brand teams, digital, customer engagement, technology, data science, and other commercial stakeholders to identify high‑value AI use cases and drive adoption.
• Act as an internal commercial AI consultant, proactively translating business priorities into practical AI, machine learning, generative AI, and agentic solutions.
• Drive the evolution of customer engagement capabilities, including next best actions, trigger‑based engagement, field‑facing AI assistants, generative AI workflows, and agent‑enabled orchestration across channels.
• Partner with internal and external teams to ensure AI solutions are grounded in trusted data, approved content, appropriate governance, privacy, compliance, and measurable business outcomes.
• Manage prioritization, roadmap planning, budget inputs, and delivery execution for commercial AI initiatives, balancing speed, value, risk, and scalability.
• Develop clear stories, business cases, and performance readouts that help stakeholders understand how AI capabilities improve customer experience, field execution, and commercial performance.

A minimum of a Bachelor’s Degree is required; an advanced degree in a field such as Data Science, Statistics, Computer Science, Operations Research, or Econometrics is preferred.

Minimum of a Bachelor’s Degree. Advanced degree in Data Science, Statistics, Computer Science, Operations Research, or Econometrics preferred.

• A minimum of 5 years of relevant business experience in marketing, finance, analytics, management consulting, or related field is required.
• Ability to translate business questions into AI‑enabled solutions, including analytics, machine learning, generative AI, and agentic workflows, and interpret outcomes into meaningful business insights and actionable recommendations.
• Knowledge of applied AI and analytics concepts, including model evaluation, measurement design, experimentation,…