Information Technology - Help Desk Assoc; Infrastructure

Information Technology - Help Desk Assoc (Infrastructure)

100 Tournament Dr, Horsham, PA 19044, USA

The IT Help Desk Associate I – Infrastructure is a foundational role focused on supporting and maintaining the company’s IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands‑on experience with systems, networking, and platform operations, enabling growth into engineering‑level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end‑users as needed to maintain operational continuity.

• Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing)

Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots)

Support network infrastructure including switches, VLANs, and Wi‑Fi troubleshooting

Perform system patching, updates, and maintenance across servers and endpoints

Assist with backup and recovery systems (e.g., Veeam), including validation and testing

Support VPN and secure remote access systems

Participate in infrastructure troubleshooting and root cause analysis

Assist with monitoring tools, alerts, and system performance tuning

Support warehouse and remote site infrastructure (network, cameras, devices)

Participate in infrastructure projects (upgrades, rollouts, migrations)

Provide Tier 1 support for desktops, laptops, and mobile devices when needed

Assist with account provisioning in Active Directory and Google Workspace

Support hardware deployment and workstation setup

Document tickets and ensure proper communication with users

Escalate issues appropriately after structured troubleshooting

Follow structured troubleshooting and IT processes

Document infrastructure configurations and procedures

Contribute to knowledge base and SOP development

Ensure all work is tracked through the ticketing system

1–3 years of IT experience with exposure to infrastructure or systems

Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred)

Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)

Experience or exposure to virtualization platforms (VMware preferred)

Familiarity with Google Workspace or Microsoft 365

Strong troubleshooting and analytical skills

Desire to grow into an infrastructure/engineering role

Competitive Pay Structure

Company‑Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)

Generous Paid Time Off and Paid Holidays

Tuition Reimbursement

Company‑Sponsored Events

We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.