Application Specialist; MIRI Evidence

Application Specialist (MIRI® Evidence) – US-Based (Horsham PA office when not traveling)

ESCO Technologies Inc is the US subsidiary of ESCO Lifesciences Group, based in Horsham, PA. We are a cohesive team of 15 people, who are managing the ESCO Lab and Medical division in the US, based on teamwork, in a relatively informal and progressive setting. We are nimble to adapt to changing environments, and each individual contribution makes a profound impact on company performance.

We are seeking a skilled and customer-focused Application Specialist to support the MIRI® Evidence RFID Witnessing and Traceability System in the United States. This role will be essential in assisting Business Development Managers (BDMs) with technical expertise during sales, coordinating smooth installations, and delivering training to ensure successful adoption. The specialist will also interact with customer IT personnel to address backend requirements, such as server setup and system integration.

Reporting directly to the US team, this role also has a dotted line to the Global Application Specialist in Europe to ensure alignment with global standards and best practices.

• Collaborate with Business Development Managers to deliver impactful technical presentations and demonstrations tailored to IVF clinic needs.
• Provide expertise during sales discussions, addressing both clinical and IT‑related inquiries to align solutions with customer workflows.
• Prepare technical specifications and documentation for proposals to support the sales process.

• Partner with customer IT teams to address server requirements, network configurations, and system connectivity to ensure a smooth setup.
• Coordinate with the National Technical Service Manager to manage installation logistics and address any pre-installation requirements.
• Oversee onsite setup and configuration of the system, ensuring operational readiness and compliance.

• Deliver hands‑on training for clinic staff, covering system operations, compliance workflows, and troubleshooting.
• Collaborate with customer IT personnel to ensure backend functionalities, such as server maintenance and network connectivity, are well understood.
• Develop user guides and training materials tailored to both clinical and IT audiences.

• Serve as the main point of contact for operational and technical support, including software updates and backend issues.
• Collaborate with the Global Application Specialist to address and resolve advanced challenges, ensuring consistency in service standards.
• Maintain long‑term relationships with clinics, providing updates and recommendations for optimal system use.

• Stay up‑to‑date with MIRI® Evidence system features, updates, and best practices.
• Document customer feedback, system configurations, and lessons learned to support continuous improvement.
• Contribute to the development of FAQs, training content, and case studies for internal and external use.

• Work closely with the sales, technical, and marketing teams to align customer needs with strategic goals.
• Provide insights to the product development team based on customer feedback and market demands.

• Bachelor’s degree in Biomedical Engineering, Life Sciences or related field
• 3+ years of experience in application support, technical sales, or customer training within medical devices, healthcare IT, or clinical environments.

• Strong understanding of IVF workflows and clinic operations, including compliance and traceability.
• Experience with IT…