Director of Operations - Eurofins Drinking Water and Wastewater Northeast - Horsham, PA

Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

With over 50 laboratories and more than 40 service centers nationwide, Eurofins Environment Testing provides full-service environmental analysis across all 50 states. Our network supports public and private clients including DoD, DOE, and municipalities through robust logistics and continuous investment in people, technology, and infrastructure. We offer comprehensive testing for air, water, soil, sediment, tissue, and waste, covering a wide range of analytes including PFAS, metals, VOCs/SVOCs, dioxins/furans, radiochemicals, and more.

Eurofins Drinking Water and Wastewater Northeast is seeking a Director of Operations to join our team. The Director of Operations is responsible for strategic planning and execution across laboratory operations, field services, sample logistics, and client reporting. This leader owns the full operational lifecycle, from field sample collection through final laboratory deliverables, and directly manages a distributed team of laboratory staff, field technicians, and operations coordinators across the Northeast region.

• Oversee day-to-day laboratory operations and field service activities, ensuring seamless coordination between sample collection, chain of custody, and analytical workflows.
• Manage field logistics including sample routing, courier scheduling, cold chain integrity, and turnaround time compliance across multiple collection points and client sites throughout the Northeast.
• Coordinate with field teams to ensure proper sample collection protocols, container preparation, and preservation requirements are consistently met in accordance with regulatory and client specifications.
• Serve as the operational escalation point for field-related issues including missed pickups, sample integrity concerns, and client site access challenges.
• Partner with the Technical Operations team to align laboratory equipment capacity with field collection volume and project demands.

• Directly manage, mentor, and develop a multi-site team including laboratory analysts, field technicians, sample receiving staff, and operations coordinators.
• Build and maintain staffing models that account for geographic coverage, seasonal volume fluctuations, and regulatory reporting deadlines.
• Lead performance management processes including goal setting, regular 1:1s, performance reviews, and corrective action where needed.
• Develop and execute onboarding and training programs for both laboratory and field personnel, ensuring new hires reach full productivity efficiently.
• Foster a culture of accountability, continuous improvement, and psychological safety across all levels of the operations team.
• Coach individuals within the Operations team to enhance productivity, engagement, and long-term career growth.

• Carry…