Aftermarket Inside Sales

Job Description

Job Description

COMPANY OVERVIEW: CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials, and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries.

From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable. For more information, visit

JOB SUMMARY: The Inside Sales supports the Aftermarket Sales Team within the Thermal Division, playing a key role in strengthening customer relationships, generating quotes, processing orders, and supporting internal teams with sales analytics and reporting. This individual will collaborate cross-functionally to ensure customers receive timely, accurate, and high-quality service. We’re looking for someone with a strong background in technical sales, customer service, and aftermarket parts solutions to support customers in maintaining efficient operations using OEM equipment.

Bilingual Spanish skills and a technical background are highly valued in this role.

Onsite position
- Horsham, PA
.

KEY RESPONSIBILITIES:

• Serve as a main point of contact for customers, developing relationships and identifying parts and service needs within the installed base.
• Assist in locating and developing new sales opportunities within existing accounts.
• Generate timely and accurate quotes for aftermarket parts and services.
• Review incoming purchase orders to ensure pricing, part numbers, and terms & conditions are correct.
• Track and manage sales activities using CRM (Salesforce) and ERP (SAP) systems; maintain accurate customer records.
• Create, maintain, and analyze Power BI dashboards and reports to monitor sales performance and identify trends.
• Compile weekly and monthly sales reports for management.
• Collaborate with engineering, purchasing, and logistics to coordinate order fulfillment and resolve customer issues.
• Ability to read and interpret engineering drawings and technical documentation.
• Support sales management with administrative and coordination tasks.
• Meet assigned sales targets and contribute to overall team objectives.
• Deliver excellent customer service to support account retention and satisfaction.
• Participate in team meetings and cross-functional collaboration with internal departments.
• Perform other duties as assigned to support the growth of the aftermarket business.

REQUIRED SKILLS & ABILITIES:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with a solution-oriented mindset.
• High attention to detail and strong organizational skills.
• Ability to prioritize tasks, multitask effectively, and meet tight deadlines.
• Self-starter who works well independently in a remote environment.
• Comfortable initiating outbound calls and building rapport with prospects.
• Proficient in Microsoft Office Suite; experience with Salesforce, SAP, and Power BI strongly preferred.
• Ability to clearly communicate technical information to a wide audience.
• Bilingual in Spanish is a plus.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum 5 years of industry-related experience (extrusion, thermal processing, or industrial equipment).
• Background in industrial sales, selling processes and Incoterms.
• Familiarity with engineering and manufacturing processes is a plus.
• Experience working with ERP and CRM systems (SAP and Salesforce).

PREFERRED QUALIFICATIONS:

• Demonstrated success in achieving or exceeding sales goals.
• Industry experience in food, chemical, or materials processing.
• Working knowledge of AutoCAD or similar design tools.
• Bilingual in Spanish is a plus.

PHYSICAL REQUIREMENTS:

• Sitting in a normal seated position for extended periods of time.
• Reaching by extending hand(s) or arm(s) in any direction.
• Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Communication skills using the spoken word.
• Ability to see within normal parameters.
• Ability to hear within normal range.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.