Key Account Manager - Health Systems, Immunology; Michigan

Key Account Manager - Health Systems, Immunology

• Deliver against Immunology performance goals at Health System through strategic engagements that unlock patient access to therapy and optimize fulfillment pathways.
• Initiate compliant customer engagements with a wide range of cross‑disciplinary stakeholders and critical influencers within IDNs to enable broad demand of new product launches and manage full Immunology portfolio.
• Develop, synchronize, and ensure execution of an Integrated Account Plan across the entire healthcare system in collaboration with SCG, internal stakeholders, medical and commercial customer‑facing teams.
• Collaborate with all Johnson & Johnson field teams and business partners to maximize efforts and enhance business outcomes.
• Serve as a strategic partner across internal teams, communicating insights on market trends, shifts, customer care opportunities, and opportunities.
• Proactively create mutually beneficial relationships with PHDMs and apply a range of large account management skills to grow the business; supporting population health initiatives, building support for our portfolio of products, and enhancing our status with the customers.
• Increase access to key decision makers by developing opportunities within the customer base in the assigned area or accounts.
• Execute brand marketing strategies and tactics at a local level; executing managed care pull‑through and appropriately leveraging company resources to enhance business results.
• Analyze account data to assess performance and develop short‑ and long‑term business plans that identify actions to achieve business objectives.
• Build a deep understanding of the customer’s needs and respond in a way that creates respect and credibility.
• Serve as the main point of contact for PHDMs and develop strong relationships with Immunology portfolio advocates that lead to win‑win opportunities.
• Communicate account actions to ensure successful execution of Integrated Account Plan.
• Coordinate internal communications and strategic pull‑through with overlapping sales regions to maximize product access and pull‑through.
• Establish, maintain, and enhance product access through optimal formulary positions.
• Work closely with marketing and internal partners to develop and implement strategies, resources, and tools to optimize the Immunology portfolio.
• Partner with accounts to develop EHR (Electronic Health Record) workflow interventions.
• Navigate the external environment, identify business opportunities, allocate resources, and monitor implementation and performance.
• Leverage productivity metrics to support team attainment of assigned goals and objectives to ensure increased sales.

• BA/BS Degree required.
• Advanced degree (i.e., MBA) preferred.
• Minimum of five (5) years of healthcare industry experience required.
• In‑depth knowledge of the U.S. healthcare industry, including an understanding of key stakeholders and delivery of care models, is required.
• Demonstrated success in delivering sales results is required.
• Demonstrated success in lateral leadership is required.
• Valid driver’s license issued in the state of residence and clean driving record required.
• This position requires travel (up to 50%, depending on where candidates reside), including required meetings and training, overnight, and possibly weekends.
• Ideal candidate will live within the listed geography.

• Minimum of three (3) years of Specialty sales and/or Institutional sales.
• Minimum of two (2) years of large pharmaceutical account management experience (IDNs, large independent hospitals, large multi‑million dollar standalone accounts).
• Minimum of two (2) years of management or supervisory experience with demonstrated success in large account management and leading and/or developing a productive sales team is strongly preferred.

• Business Development
• Customer Centricity
• Customer Intelligence
• Immunology
• Industry Analysis
• Market Knowledge
• Organizing
• Performance Measurement
• Pharmaceutical Industry
• Pharmaceutical Sales Marketing
• Process Improvements
• Resource Allocation
• Revenue Management
• Sales
• Sales Trend Analysis
• Strategic Sales Planning
• Te…