Associate Account Manager; On-site

Job Description

Phenom is an Applied AI company built for one problem: helping organizations find, hire, develop, and retain talent better than they could without AI. Our platform sits at the center of the talent lifecycle for hundreds of enterprises worldwide, applying AI to solve real hiring, mobility, and workforce problems, not AI for its own sake. As talent teams face growing pressure to do more with less, Phenom is the applied AI layer making that possible.

Phenom is an Applied AI company built for one problem: helping organizations find, hire, develop, and retain talent better than they could without AI. Our platform sits at the center of the talent lifecycle for hundreds of enterprises worldwide, applying AI to solve real hiring, mobility, and workforce problems, not AI for its own sake. As talent teams face growing pressure to do more with less, Phenom is the applied AI layer making that possible.

Phenom is an Applied AI company built for one problem: helping organizations find, hire, develop, and retain talent better than they could without AI. Our platform sits at the center of the talent lifecycle for hundreds of enterprises worldwide, applying AI to solve real hiring, mobility, and workforce problems, not AI for its own sake. As talent teams face growing pressure to do more with less, Phenom is the applied AI layer making that possible.

As an Associate Account Manager, you'll own a book of accounts across diversified industries, generally in the ~$100K ARR range driving renewals, closing upsell opportunities, and ensuring customers realize real business value from the platform. This is a quota-carrying role, giving you hands-on ownership of the core account management motions, relationship ownership, value articulation, expansion strategy, and renewal execution, as a foundation for growth into a full Account Manager role managing larger, more complex clients.

You’ll report to the Vice President of Account Management as part of an Account Management Organization of 30+.

This role is 5 days/week on-site.

• First 90 days:
  You've taken full ownership of your book, completed account transitions, and built a Strategic Account Plan for each customer grounded in their actual business goals.
• First 6 months:
  You're running EBRs independently, have identified and progressed at least five qualified expansion opportunities, and your book's renewal pipeline is fully forecasted and on track.
• First 12 months:
  You're consistently hitting quota across both GRR and NRR, customers see you as a trusted advisor rather than a point of contact, and you're building the case for progression into a full Account Manager seat.

• Carry and deliver on a quota spanning both Gross Revenue Retention (renewals) and Net Revenue Retention (upsell/expansion) for your assigned book.
• Forecast account risk and opportunity accurately, and proactively flag at-risk renewals early enough to act.

• Serve as the primary point of contact and trusted advisor for your assigned accounts.
• Lead Executive Business Reviews with customer leadership; partner with Customer Value on QBRs.
• Build and maintain Strategic Account Plans that connect customer goals to a documented roadmap.

• Monitor account health and usage data, and translate what's happening in the platform into business outcomes customer leadership cares about (time-to-fill, recruiter productivity, cost-per-hire, candidate experience).
• Run adoption touchpoints and check-ins focused on proving value, not just checking a box.
• Research whitespace and end-user utilization to identify and size expansion opportunities tied to the customer's own…