Fraud & Security Analyst

Overview

Firstrust Bank recognizes the leader in you. As one of the region's foremost community banking institutions, we foster leadership. As a Firstrust employee, your growth is our growth, with great benefits, performance-based pay, a meaningful role, and resources to help your success. Our values are honesty, integrity and accountability.

Hybrid Position Principally responsible for daily review of exception reports, transactional alerts, and other proactive monitoring tools employed by Operations Risk Management. Equally responsible for daily maintenance and oversight of the Bank's physical security protocols, hardware, and policies. Daily interaction with all departments and functional areas of the Bank, contracted vendors, and their designees is expected. Effective time management and strong multi-tasking skills are essential to this role to ensure proper response to incidents, emergencies, or other issues in a 24/7 environment.

• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to open account.
• Actively sells and promotes corporate products to potential and existing customers.
• Possesses knowledge of corporate products and services, to suggest products.
• Perform other duties as directed by the Loss Prevention Manager and/or VP of Operations Risk Management.
• Initiate and evaluate all reported, communicated, or discovered incidents of fraud, possible loss, or security related matters.
• Initiate investigation into all matters of possible fraud, identity theft, or loss to the Bank. Document all events on the Investigative Case Log, and create and maintain electronic and paper case files as appropriate.
• Investigate all Returned Checks delivered from Deposit Operations.
• Initiate Investigative Cases, create & maintain case files, enter pertinent and appropriate information on the Investigative Case Log in real time.
• Identify and communicate to Management any instance of possible suspicious activity, draft potential Suspicious Activity Reports for SAR Review Committee, and if approved, file via BAM & BSA E-Filing.
• Conduct and ensure daily maintenance, oversight, and review all infrastructure safeguards, including but not limited to all access control systems, premise alarm systems, branch and operations center surveillance systems, and vendor provided security services.
• Report and respond to physical security matters, incidents, alarm responses, emergencies, or other issues in a 24/7 environment.
• Respond to bank robberies or other emergencies as appropriate for the incident.
• Retrieve and retain all appropriate and relevant bank records kept in the normal course of business that are related to suspected criminal activity or case investigation, or issue mitigation.
• Conduct daily proactive reviews of ATM deposits, E-Funds alerts, Kiting reports, Bank Robbery Alerts, Negative Checking and Savings Accounts.
• Update and maintain correct reporting to Chex-Systems.
• Process incoming recovery checks and complete proper reporting for any items posting to any General Ledger account.
• Process death notices and complete bad address reviews as they come up.
• In instances of possible coordinated card compromises or related data breaches affecting customer account, initiate and complete existing SQL queries to determine common point of compromise and additional risk.
• As needed, produce and publish informational alerts to key banking departments that are related to Active Frauds, Bank Robbery Suspects, or other like urgent issues. Act as the primary point of contact for security and related infrastructure vendor service calls and sightvisits. Identify and address, with the appropriate vendors, all incidents, malfunctions, or other security or infrastructure related issues.
• Conduct physical inspections pertaining to Clean Desk Policy compliance and Physical Security Walk-Through Audits. Document findings and submit a written Findings and Recommendations report to senior management.
• Conduct training of coworkers on the function and utilization of all access control…