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Field Service Technician

We are seeking a skilled Field Service Technician to install, troubleshoot, maintain, and repair industrial equipment at customer sites. The ideal candidate has hands-on experience with heavy mechanical systems and electrical controls, strong diagnostic ability, and a customer-focused approach. This role requires travel to client locations, working independently, and ensuring equipment uptime and safe operation while representing the company professionally.

Key Responsibilities

• Perform on-site installation, start-up, and commissioning of industrial machinery and systems, ensuring compliance with specifications and safety standards.
• Diagnose, troubleshoot, and repair mechanical, hydraulic, pneumatic, and electrical faults on heavy equipment and control systems.
• Perform preventative maintenance, inspections, and calibration to maximize equipment reliability and minimize downtime.
• Interpret mechanical drawings, electrical schematics, PLC logic, and technical manuals to identify issues and implement solutions.
• Provide accurate service reports, parts lists, and documentation following each service call; update maintenance records in company systems.
• Communicate effectively with customers to explain findings, recommendations, and required repairs; provide professional customer service and technical guidance.
• Order and manage spare parts and tools required for service tasks; track parts usage and inventory as needed.
• Work collaboratively with engineering, sales, and operations teams to support continuous improvement and complex troubleshooting.
• Adhere to all safety procedures, site rules, and regulatory requirements; participate in safety meetings and report hazards or incidents promptly.

Qualifications

• 2+ years of experience as a Field Service Technician or in a similar role supporting industrial or heavy mechanical equipment (apprenticeship or trade school experience a plus).
• Strong mechanical skills: experience with heavy mechanical systems, hydraulics, pneumatics, bearings, gearboxes, and rotating equipment.
• Electrical troubleshooting experience: ability to read and work with electrical schematics, control wiring, motor starters, variable frequency drives (VFDs), and PLCs.
• Experience with industrial controls, PLCs, HMIs, and basic programming or logic troubleshooting.
• Proven ability to diagnose complex faults using test equipment (multimeter, clamp meter, oscilloscope) and implement corrective actions.
• Valid drivers license and willingness to travel frequently to customer sites; overnight travel as required.
• Good hand tools proficiency and the ability to safely lift and maneuver heavy components; comfortable working at heights and in confined spaces when necessary.
• Strong communication skills, customer-service orientation, and the ability to work independently and as part of a team.
• Relevant certifications (e.g., journeyman, electrical qualification, OSHA safety, forklift, or crane certification) are desirable.
• Availability for on-call rotation and flexible schedule to respond to emergency service calls.

Benefits

• Company contributions toward medical, dental, and vision insurance premiums
• Tax-advantaged Health Savings Accounts (HSA) for medical expenses
• Flexible Spending Accounts (FSA) for dependent care expenses
• Company-paid contributions to 401(k), disability, and life insurance
• Complimentary personal financial planning support
• Paid vacation, sick leave, and holidays
• Access to an Employee Assistance Program (EAP)
• Flexible work and work-from-home options (role-dependent)
• Reimbursement programs for personal and professional growth