Field Service Technician II

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance.
• Properly maintain all technical information, field service reports, expense reports, and Canon property assigned.
• Provide the solutions of escalated technical and/or customer service‑related problem areas for any requested territory.

• HS diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel with a valid driver’s license and acceptable driving record.
• Capability to work in a 24/7 environment, performing shift work and on‑call rotations.
• Required to obtain any security or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Base hourly rate is $21.50–$30.75.

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to the local community
• Swag: a Canon welcome kit and official merchandise
• Medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

Full‑time on‑site position requiring presence at assigned office(s)/worksite(s)/territory on scheduled work days.

You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship; all applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.