Operations Manager

Role Description :  Responsible for managing all existing operational contracts, contract retention, contract growth and development within the assigned territory and strengthening the portfolio, reputation, and image of Sodexo.

Key Responsibilities    Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.
Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.
Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo's Integrated Facilities Management activities.
Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements. Prepare timely and accurate financial and qualitative reports;
Report on the same to Regional Head on a monthly basis and as and when required.
Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offering assistance wherever and whenever required.
Liaise with the team to ensure alignment with the business goals and vision of Sodexo.
Ensure quality of work by adhering to Sodexo service standards.
Drive the Monthly MOM with clients and action plans for closure.
Audit the following:
QHSE Score and action plan
Golden Rule Tracker
Invoices
CSM
BPR
Resource Planning Tool