Program Eligibility Specialist I

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the program eligibility specialist i is responsible for assisting individuals who have come to a local arkansas workforce center (awc) to see ui and other partner services. Their job duties include: providing support for claimants using the self-services computers for claim filing, accepting government-issued photo ids and making sure they are attached to the unemployment insurance (ui) claim, accepting ui documents for processing, providing print outs to claimants needing proof of income for other assistance, assisting claimants with software access for their reemployment services and eligibility assessment appointment, processing documents for imaging, and other ui duties as assigned.

the role requires a high level of accountability in ensuring claimants are routed to the correct partners, and all job duties are completed in a timely manner.

success in this position depends on strong communication skills to effectively engage with staff, claimants, employers, ui administration, and other ui units- including ui claims processing, ui benefits hotline, and ui correspondence - with a focus on efficiency in protecting the

integrity of the trust fund.

additionally, this staff will ensure the triage form is completed to determine other partner services needed or requested and providing this information to the commerce program supervisor/expert for this unit.

this position requires on-site employment with no remote or hybrid options available.

preferred qualifications

• at least one year of experience working with computer programs, especially microsoft office suite.
• some experience with conducting business via telephone and/or email.
• knowledge of computers, office equipment, and imaging programs.
• must have good customer service skills - verbal and written.
• good communication, research and critical thinking skills.

job responsibilities and expected results

• assisting claimants using the self-service computers for ui purposes.
• accepting government-issued photo  attaching it to the claim through the .
• accepting and processing ui documents.
• providing printouts for claimants needing proof for income-based assistance.
• assisting claimants with software access for their reemployment services and eligibility assessment (resea) appointment.
• responds to inquiries and processes requests from other adws ui units, including ui claims processing, ui benefits hotline, ui correspondence, automated adjudication systems (aas), benefit accuracy measurement (bam), contributions, and other units regarding individual claims or issues found.
• processing documents for imaging.
• initiate the triage form for other partner services and route individuals to the correct partner.
• provide report to manager on triage activities.
• perform other duties as defined and assigned by ui administration.

job series: program eligibility – career path

classification: program eligibility specialist i

class code: ppe
02p

pay grade: sgs
05

salary range: $47,397 - $70,148

the program eligibility specialist i is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

review and process applications for state assistance programs in compliance with established policies.verify applicant information, including income, assets, residency, and household composition.maintain accurate and up-to-date case records to support eligibility decisions.ensure timely application processing and follow-up with applicants to gather required documentation.assist in monitoring ongoing eligibility and renewal processes for program participants.provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.assist

clients in completing forms and gathering necessary documentation.respond to…