Front Office Assistant

Position Summary Information

Classification

Title:

University Program Associate

Working Title:

Front Office Assistant

Location:

Boone, NC

Job Category: 5

Position Number: 088911

Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.

Department:
Office of International Programs - 215000

Office of International Programs (OIP) at Appalachian State University (App State) empowers students, faculty and staff to address local and global challenges through sustainable and socially responsible means by eliminating barriers to meaningful engagement in global learning opportunities. OIP works in collaboration with campus, community, and global partners to expand and deepen global learning opportunities for App State and High Country communities.

OIP supports the implementation of App State’s global engagement mission, including the co-creation of initiatives that build the skills, knowledge, and perspectives necessary to engage meaningfully and ethically in local and global contexts.

The Front Office Assistant serves as the first point of contact in the Office of International Programs for students, faculty, staff, and visitors both in person and by telephone. The Front Office Assistant is part of the Front Office team, reporting to the Executive Assistant.

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

The Front Office Assistant has three main areas of responsibility:

• Provide clear direction and defined expectations;
• Conduct regular evaluations and provide constructive feedback;
• Identify and/or design and deliver professional development opportunities;
• Mentor students in the culture of a professional office;
• Track and confirm hours worked.

• Triage incoming calls and visitors to the Office of International Programs;
• Coordinate programming that impacts front office;
• Manage day-to-day tasks such as mail, calendars, and storage.

• Support the implementation of App State’s and OIP’s international travel insurance policies and processes;
• Assist the Executive Assistant in management of international programs as needed.

Other duties as assigned.

• Excellent customer service skills with a positive, professional and welcoming demeanor when assisting walk-in visitors and answering phones.
• Strong organizational skills, including the ability to create and maintain accurate accounting spreadsheets and workbooks.
• Demonstrated ability to thrive in a busy office environment with multiple programs and functions occurring simultaneously.
• Strong problem-solving skills with the ability to think independently while collaborating effectively as part of a team.
• Ability to supervise student office employees with clarity, tact, and professionalism, including providing clear expectations, guidance, and semester evaluations with constructive feedback.
• Experience hiring, training and supporting federal work study students in office roles.
• Skilled in prioritizing tasks, delegating responsibilities appropriately and handling situations with diplomacy and professionalism.
• Proficiency in Microsoft Office Suite and Google Suite, with the ability to operate office equipment such as copiers, laminators and other standard devices.
• Genuine interest in and respect for cultures, backgrounds and perspectives.
• Excellent written and oral communication skills, with an emphasis on intercultural communication and the ability to learn new tasks and systems quickly.

Please review the Knowledge, Skills, & Abilities section of this posting

• Will maintain accurate, comprehensive accounting records for international business travel insurance, including deposits, processing, payments, and record keeping.
• Will convey processes and information to stakeholders via email and website.
• Will craft and maintain internal…