Program Administrator

• Support the administrative needs of the UAMS Health Benton/Bryant location
• Develop and maintain scheduling templates in Epic and coordinate schedule changes
• Develop and maintain clinic scheduling templates, decision trees, diagnosis matrices, and scheduling criteria for all providers in the service line
• Build and update templates directly in Epic and work with IT to maintain accurate decision trees
• Manage clinic block processes
• Provide technical and customer support for providers and access staff using Epic scheduling templates
• Review templates with providers and access staff, make recommendations to optimize schedules, and ensure compliance with Access Committee guidelines
• Monitor clinic schedules and coordinate with clinic and appointment center access staff
• Develop written documentation of policies and processes
• Design reports, collect and analyze data, identify outliers or variances, and implement action plans
• Maintain departmental organizational charts and distribution lists
• Manage, consult, and advise on assigned projects or programs
• Provide general administrative support and cross-trained coverage
• Perform related responsibilities as assigned

• Bachelors Degree in a directly related field plus 4 years program/project administration or related experience OR High School Diploma plus 8 years program/project administration or related experience
• Experience in a medical office setting and Epic Cadence experience preferred
• Required to attend Epic training and pass required exams within one year of hire
• Clinical chart review and abstraction experience preferred
• Experience in bariatric surgery, weight-management programs, or chronic disease management preferred
• Familiarity with insurance authorization processes preferred
• Experience in an academic medical center or research-oriented environment preferred
• Knowledge of medical terminology, basic anatomy, physiology, and disease process is required
• Knowledge and comfort with Microsoft Office products is essential;
  Word and Excel experience is required
• PowerPoint experience strongly preferred
• Strong communication, organizational, and interpersonal skills
• Ability to work effectively with diverse patient populations and multidisciplinary teams
• Proof of legal authority to work in the United States on the first day of employment
• Pre-employment screening, including criminal background, drug testing, and/or education verification
• List of three Professional References and Resume

Demonstrates expertise in Epic scheduling management, including template development and optimization, while ensuring compliance with clinical guidelines. Proficient in data analysis and reporting, with strong organizational and communication skills to support diverse patient populations and multidisciplinary teams.

• Epic Scheduling Management
• Data Analysis and Reporting
• Medical Terminology Knowledge
• Microsoft Office Proficiency
• Project Administration Experience

• Epic Cadence Experience
• Clinical Chart Review
• Scheduling Template Development
• Decision Tree Management
• Diagnosis Matrix Creation

• Strong Communication Skills
• Organizational Skills
• Interpersonal Skills

• Epic Training Certification

• Medical Office Experience
• Bariatric Surgery
• Chronic Disease Management
• Insurance Authorization Processes
• Academic Medical Center Experience

• Epic
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point