Dental Office Manager | Raio Dental Hempstead

Dental Practice Manager
Bilingual Spanish and Medicaid Dental Experience Required
Raio Dental – Hempstead
250 Fulton Ave, Suite 320
Hempstead, NY 11550

We are looking for an experienced Dental Practice Manager to lead our Hempstead practice.

This is a hands‑on management role. We need someone who understands how to run a dental office, lead a team, manage patient flow, stay on top of insurance and collections, and make sure the practice operates well every day.

Fluency in both Spanish and English is required. Prior experience working in a dental practice with a meaningful Medicaid patient population is also required.

Our Hempstead office is an 8‑operatory, multi‑provider practice serving a diverse patient population with a mix of Medicaid and other insurance patients.

The practice is not overly busy yet, which actually creates a strong opportunity for the right manager. You will have time to learn the office, establish good systems, build relationships with the team and providers, and get the fundamentals right before patient volume increases. We are investing in the practice and expect it to grow.

The Practice Manager will also have centralized revenue‑cycle and operational support, but needs to fully understand what is happening inside the practice and take ownership of results.

• The Practice Manager is responsible for the overall day‑to‑day operation of the office, including the patient experience, team performance, schedules, collections and front‑office execution.
• You should be comfortable personally managing and overseeing:
• Medicaid eligibility, benefits, prior authorizations/predeterminations and required documentation
• PPO insurance verification and understanding patient benefits
• Patient ledgers, balances, insurance estimates and outstanding amounts
• Reading a patient ledger and understanding what has been charged, paid, adjusted and remains outstanding
• Investigating balances when something does not look right rather than simply repeating what appears on the screen
• Patient collections, including copays, deductibles, balances and treatment payments
• Treatment‑plan presentation and helping patients understand both recommended care and their financial responsibility
• Following unscheduled treatment and making sure patients are contacted and brought back into the practice
• Reappointing hygiene patients before they leave and maintaining a strong continuing‑care schedule
• Keeping doctor and hygiene schedules full and productive
• Actively managing cancellations, no‑shows and open appointment time rather than allowing holes to remain on the schedule
• Making sure patients are confirmed and contacted appropriately
• Monitoring patient flow throughout the day and addressing bottlenecks quickly
• Making sure front‑office responsibilities are clearly assigned and completed
• Understanding what is outstanding from the patient versus insurance
• Knowing when an insurance or billing issue should be resolved at the practice and when it should be escalated to our centralized RCM team
• Making sure predeterminations and prior authorizations do not simply get submitted and forgotten
• Maintaining accurate notes and ensuring unresolved patient issues are followed through to completion
• Managing and developing the front‑office team and holding people accountable for their responsibilities
• Partnering effectively with doctors, hygienists, dental assistants and centralized support teams
• Setting expectations around attendance, punctuality, professionalism and patient service
• Helping create an organized, accountable and positive office culture
• Understanding the basic operating performance of the practice, not simply completing administrative tasks

• Prior dental practice management experience is strongly…