Scheduling Coordinator - Springs

Overview

Southern Caregivers is looking to hire a Scheduling Coordinator to join our team in Hot Springs. This position will require carrying a cell phone 24/7 and weekend call rotations. See job description below:

POSITION PURPOSE: Responsible for the implementation, maintenance, and accuracy of assigned client schedules. Maintain open lines of communication between clients, caregivers, and office staff to build relationships.

• Maintains a current client roster, ensuring accurate information is communicated throughout the care team
• Conducts caregiver oversite to ensure compliance with AR Code of Ethics and SC policies are upheld
• Adheres to Electronic Visit Verification (EVV) rules and regulations as set forth by the State of Arkansas and ensures all visits follow guidelines
• Updates reported changes from caregivers in electronic schedule in real time to ensure EVV system can be utilized by caregivers appropriately
• Controls and monitors schedule changes, communicates all requests to clients for approval prior to adjusting
• Monitors compliance of visits and ensures care logs are complete within one (1) week of shift completion. Brings any scheduling problems to the supervisor’s attention immediately
• Assigns client visit tasks according to authorization attached to visit and care plan
• Answer scheduling phone at all times and address any scheduling issues or concerns in real time
• Address client concerns or needs regarding scheduling and related to caregiver, direct clients to appropriate staff for all other areas of calls
• Assists in relaying messages to caregivers, office staff, and community liaisons
• Addresses late alerts within 30 minutes of start of shift, confirming with client that caregiver has arrived
• Maintains communication of call out are maintained with clients and all efforts are made to fill the shift with replacement caregiver, elevates any unsatisfied clients to supervisor(s)
• Forecast future openings and prospective clients to ensure least amount of open visit hours – notifying supervisor of marketing needs
• Conducts caregiver interviews and phone screening prior to setting up orientation
• Conducts thorough orientation of all new caregivers, ensuring caregiver knowledge of AR Code of Ethics, State Caregiver Requirements, Southern Caregiver Policy and Procedures and Expectations
• Communicate with new clients within 48hrs of conversion from prospect to introduce yourself, confirm scheduling needs and update client on caregiver placement progress
• Enter Caregiver’s into aggregators after receiving Medicaid PIN number. (Authentic are, HHA, Carebridge)
• Run all background checks and Adult/Child Maltreatment checks on all new caregivers
• Enroll Caregivers who are not certified into PCA course
• Use complete documentation process on client and caregiver charts to maintain lines of communication between office and direct care staff
• Other duties as assigned

Full-time

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off