System Administrator

Position Description

CGI Federal is seeking an experienced System Administrator to support our Passport Bookprint Center. The ideal candidate should possess excellent communication skills, have experience in information system administration, and be able to work in a team in a fast‑paced environment. This position processes highly sensitive and confidential information. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required.
Work hours would be M‑F, 6:45am‑3:00pm, with some overtime as directed. Location is on‑site in Hot Springs, Arkansas.

Supports facility operations and production by ensuring the availability and proper function of all related applications, hardware, and infrastructure technologies;
Works closely with 3rd Tier Support Teams and Infrastructure Support Groups to resolve issues, implement and maintain technologies, and meet compliance objectives;
Oversees the activities of Assistant Systems Administrators and coordinates support activities with Operations Managers and US Government Personnel.

• Monitor and administer enterprise systems; manage user access, monitor for proper performance, and resolve issues in a timely manner
• Desktop support; configure, troubleshoot, maintain, and repair hardware, including Personal Computers and peripherals; software installation, configuration, and maintenance
• Monitor and maintain Servers and other infrastructure components; inspect components, review event logs, report issues and coordinate corrective measures with appropriate teams and vendors
• MS Windows Administration; administer Active Directory Objects (Users, Groups, Computers, etc.), File Shares, Network Printers, Group Policy, and related services
• Meet compliance objectives; ensure that all Servers and Personal Computers are configured with required software and peripherals and that only approved items are in use; use provided tools to monitor and maintain patch levels and other compliance items; ensure that all users receive required training on acceptable computer use and security policies
• Monitor the status of backups and ensure proper handling, retention, and disposal of all media
• Create and maintain documentation and logs, manage equipment inventory, manage trouble tickets

• A minimum of three (3) years of experience supporting and maintaining IT products, services, and solutions
• A minimum of three (3) years of experience performing administration and support activities in a Microsoft Windows Environment
• A minimum of three (3) years of experience installing and maintaining networked devices
• A minimum of two (2) years of experience supporting and administering an enterprise system (Manufacturing, HR, Accounting, Database, etc.)
• A minimum of four (4) years of experience supporting and maintaining Desktop Hardware, Software, and peripherals

• US Citizenship
• Bachelor’s Degree in a related field of study
• Maintain a Secret Level Security Clearance
• Ability to lift and carry 35 pounds

• A minimum of one (1) year of experience supervising others
• Experience with Microsoft Office Applications, including MS Access
• Relevant certifications – MCSC, A+, Sec+, Net+

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background…