IT Help Desk Support - Part Time; Shift Vary

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy, are a family with strong core values, and aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become an IT Help Desk Support
.

• Under general supervision, provide technical software and hardware problem resolution to all end‑users by performing question/problem diagnosis and guiding users through step‑by‑step solutions in a help desk environment.
• Clearly communicate technical solutions in a user‑friendly, professional manner; pass more complex end‑user problems on.
• Document, track and monitor all computer system work requests through the ticket tracking software to ensure a timely resolution to end‑users.
• Answer and problem‑solve help desk tickets by email, phone or other forms of communication.
• Communicate with technology users and staff to understand, identify, document and resolve problems; escalating where necessary.
• Convey all pertinent information in a friendly manner and in a timely and accurate fashion.
• Use department resources to locate answers for end‑users.
• Coordinate timely repair of computer equipment covered by third‑party vendor maintenance agreements.
• Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Install, configure, maintain and troubleshoot a wide range of software and hardware used throughout casino operations.
• Investigate areas of potential problems, error messages and determine resolution.
• Maintain up‑to‑date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware.
• Perform hardware/software upgrades to computer equipment as needed.
• Respond to user requests for service and determine the nature and extent of support needed.
• Set up equipment for team members, ensuring proper installation of cables and software.
• Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc.
• Tag assets, set up and assist in the configuration of new and used end‑user computers hardware/software including peripherals.
• Train users in the use of hardware and software.
• Transport, adjust, clean and install/configure computing and related equipment.
• Maintain inventory of all equipment.
• Provide computer troubleshooting and maintenance via telephone or in‑person; identify, diagnose and resolve issues for end‑users having computer software or hardware issues; communicate solutions to the end‑users.
• Maintain strict confidentiality.
• Ensure cleanliness of assigned area, reporting issues to supervisor.
• Calmly, tactfully and professionally handle complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist.
• Maintain an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
• Show regular punctual attendance and an ability to work overtime as required.
• Perform other duties as assigned.

• Must be at least 21 years of age.
• Minimum of 2+ years guest service experience.
• Minimum of 1+ years entry level knowledge of Microsoft Windows workstation & server environment experience.
• Previous casino experience preferred.
• Prefer knowledge of how to assemble and disassemble computer components, including network cabling.
• Requires the ability to independently perform all of the duties of the position efficiently and effectively.
• Prefer ability to install, configure, troubleshoot many of the software applications and peripheral equipment used at the casino.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse internal and external community.
• Strong computer skills with highly accurate data entry.
• Able to maintain the highest level of confidentiality.
• Ability to work as a team.
• Highly organized and detail oriented.
• Able to quickly adapt to changing priorities.
• Excellent communication and problem‑solving skills.

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug‑free, healthy, safe and secure environment for our Team Members.

All applicants must complete a pre‑employment drug screen and background check.