Solutions Architect, CRM

Position

Purpose:

The Solutions Architect, CRM is responsible for setting and owning the technical direction for our Salesforce platform. This senior, hands-on leadership role ensures the platform is reliable, scalable, secure, and well-integrated with the company’s broader enterprise architecture. The Solutions Architect, CRM defines the architecture, data model, and integration strategy; establishes standards and governance; and leads the technical roadmap that enables our AI-driven sales-enablement strategy.

As the technical authority on the platform, this role guides architects, developers, and administrators and ensures Salesforce scales with the business.

• Architecture Ownership: Own the end-to-end solution and technical architecture for Salesforce. Ensure the platform is reliable, scalable, secure, and performant at enterprise scale.
• AI and Sales Enablement: Architect the foundation that enables AI-driven capabilities and customer intelligence. Lead the technical roadmap that supports the AI-driven sales-enablement strategy.
• Enterprise Alignment: Align platform architecture with the company’s broader enterprise architecture and standards. Partner with security, data, and infrastructure teams to ensure compliance and resilience.
• Data and Integration Strategy: Define the data model, security/sharing architecture, and integration strategy, including API-led and event-driven approaches. Plan for large data volumes, integrations, and platform health as the business grows and acquires.
• Standards and Governance: Establish technical standards, design patterns, governance, and environment/release strategy. Conduct design and code reviews to uphold quality and best practices.
• Technical Leadership and
  
  Risk Management:
  
  Lead major design decisions, build-vs-buy evaluations, and technical risk management. Mentor architects, developers, and administrators and grow technical capability across the team.

The Solutions Architect, CRM reports directly to the Senior Engineering Manager, CRM. This position does not have direct reports but provides technical leadership and mentorship to architects, developers, and administrators. The Solutions Architect collaborates extensively with the Product Owner, the Sr. Manager, and the security, data, and infrastructure teams to ensure technical alignment and platform health.