Customer Program Manager - Commercial

Job Description
- Customer Program Manager
- Commercial (18721)

About Us:

AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments:
Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services.

AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

Description

The Customer Program Manager is responsible for the overall performance, profitability, and customer experience of assigned commercial airline programs within an FAA Part 145 MRO repair station. This role serves as the single accountable owner for assigned customer assets from receipt and induction through quote, customer approval, repair execution, delivery, invoicing support, warranty, and follow-on account growth.

The position requires strong business acumen, sound judgment, and the ability to balance customer needs with company financial, operational, contractual, and compliance requirements. The Customer Program Manager owns program performance, drives customer communication, manages repair lifecycle risk, supports pricing and contract decisions, and ensures assigned programs meet expectations for turnaround time, on-time delivery, quality, revenue conversion, margin, and customer satisfaction.

This role works cross-functionally with Operations, Planning, Engineering, Quality, Materials, Purchasing, Finance, Sales, and Shipping/Receiving to keep customer commitments on track. The Customer Program Manager is expected to identify issues early, lead recovery actions, make fiscally responsible recommendations, and represent the company as a knowledgeable, commercially aware partner to assigned airline customers.

• § Know and understand company and department policies, safety procedures, and FAA Part 145 repair station requirements.
• § Serve as the single accountable owner for assigned commercial airline customer programs and customer-owned assets throughout the repair lifecycle.
• § Own assigned customer repair orders from receipt/induction through inspection findings, quote, approval, repair, final documentation, shipment, invoicing support, warranty, and closeout.
• § Act as the primary customer point of contact for assigned programs, including status, technical findings, commercial issues, delivery risk, warranty matters, and escalation items.
• § Drive program performance against customer and internal expectations for TAT, OTD, quote turnaround, backlog aging, revenue conversion, margin, quality, and customer scorecards.
• § Use business acumen to evaluate ROI, cost impact, margin, resource priorities, warranty exposure, and risk/reward tradeoffs before making program recommendations.
• § Support pricing, quote strategy, and commercial decisions to ensure repair scopes, labor, material, outside services, freight, warranty exposure, and customer terms are properly considered.
• § Review customer purchase orders, repair orders, approvals, contractual requirements, and special terms to ensure alignment with quoted scope, pricing, schedule, and company policy.
• § Lead cross-functional coordination with Operations, Planning, Engineering, Quality, Materials, Purchasing, Finance, Sales, and Shipping/Receiving to execute customer commitments.
• §…