Operations Manager

Description

At Adapt Health we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, Adapt Health is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with Adapt Health.

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

The Manager of Operations oversees daily operations within one or multiple branch locations, providing leadership, guidance, and coordination to ensure accurate and timely distribution of medical equipment, supplies, and services to patients' homes. This role collaborates with leadership, health systems, hospice partners, and key community referral sources to continuously improve patient services. The Manager of Operations serves as the site leader when on-site at assigned location(s) and is responsible for appointing a designee to serve in this capacity during their absence.

• Serves as the site leader when on-site at assigned location(s), ensuring operational continuity and appointing a qualified designee to assume site leadership responsibilities during absences.
• Oversees daily branch operations including Delivery, Warehouse, Logistics, and Respiratory staff (with appropriate clinical supervisory support, as required) to ensure timely and efficient execution of services.
• Manages branch budget, monitors financial performance against targets, and controls operational costs to achieve profitability and efficiency goals.
• Ensures all branch services comply with federal, state, and local regulations, including requirements from CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization.
• Oversees delivery fleet management including vehicle maintenance, safety compliance, DOT requirements for drivers, and accident/incident management.
• Ensures the dispatch team routes orders efficiently, meeting, or exceeding productivity and cost-per-delivery goals while ensuring timely and accurate service delivery.
• Controls branch-level inventory and places purchase orders in accordance with company restocking protocols, collaborating with department leaders to ensure timely, efficient, and clinically safe delivery of goods and services.
• Monitors and achieves key performance indicators including delivery times, order accuracy rates, patient satisfaction scores, and operational efficiency metrics.
• Oversees branch facility maintenance, warehouse organization, safety standards, and equipment maintenance (forklifts, warehouse equipment, etc.).
• Manages operational systems and technology platforms (routing software, inventory management, DME systems) to drive process improvements and operational efficiency.
• Identifies service trends, addresses customer concerns, and conducts root cause analysis to implement corrective measures and improve patient experience.
• Collaborates cross-functionally with Billing, Customer Service, Clinical, and other departments to resolve complex operational and patient issues.
• Maintains relationships with ordering physicians and referral sources, communicating patient status changes through visit reports and timely correspondence.
• Communicates regularly with regional and departmental leadership to align delivery resources with organizational goals and metrics for…