Registered Nurse Triage

Job Description Summary

Location:

Genesis Cancer and Blood Institute. Pay: $26.54 – $49.29 per hour. Answers incoming phone calls regarding patients. Consults with the Head Nurse and/or physician to present the patient’s problem, resolve the issue, or direct calls to the appropriate person.

• Answers calls from patients and home‑health agencies, using nursing assessment skills to determine the nature of each call, its urgency, and how to resolve the question/problem or whom to direct the call.
• Keeps daily logs of incoming calls and charts decisions made regarding the calls.
• Pulls a patient’s chart to accompany messages for nurses and doctors.
• Discusses with physicians and/or nurse practitioners the steps necessary to ensure proper patient care.
• Discusses abnormal labs or tests presented by other staff members with physicians so that appropriate action and charting can be completed, if necessary.
• Handles hospice and home‑health agency questions regarding patients and documents physicians’ decisions.
• Contacts the emergency department when a patient is directed there, gives an explanation, diagnosis, and a phone number where physicians can be contacted.
• Handles prescription refill requests according to company procedure.
• Is expected to work at any company location to help meet business needs and to work overtime when given sufficient notice.
• Performs other duties and projects as assigned.

• Registered Nurse degree.
• RN license in state of employment.
• Current CPR and BLS certifications.
• Valid driver’s license and vehicle for travel to other clinic locations, as needed.
• Experience with hematology/oncology patients in a clinic or hospital setting.

• Analytical and critical‑thinking skills, including solid problem‑solving, analysis, decision‑making, planning, time management and organizational skills; detail‑oriented with independent judgment.
• Interpersonal effectiveness: interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness; ability to handle sensitive and confidential material.
• Communication skills: good command of the English language; second language an asset. Effective oral, written and presentation communication, active listening, and balanced feedback.
• Customer‑service and organizational awareness: strong customer focus; ability to build a culture of quality and performance excellence; collaboration and partnerships; positive employee, physician, and community relations.
• Self‑management: manages own time, conflicting priorities, stress, and professional development; self‑motivated, works independently with limited supervision, and can work remotely effectively as required.
• Ability to work effectively in a fast‑paced, multi‑site environment with competing priorities and stakeholders.
• Computer skills: proficiency in MS Office Word, Excel, PowerPoint, Outlook and EMR.

Travel: