Member Specialist

Overview

Position Summary... What you'll do...

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages. Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise. Provides member service by maintaining self-checkout area;

resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area. Assists with securing and safeguarding Sam s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures;

maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices. Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans;

using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

At Sam s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Handle returns, stage and organize merchandise, and identify shrink and damages in accordance with company policies.
• Provide member service across exit areas, checkout, and merchandise locations; review receipts; acknowledge members; assist with purchasing decisions and locating merchandise.
• Maintain self-checkout area; resolve member issues; promote products and services; guide members on self-service technology; process purchases, payments, returns, refunds, and exchanges per policy and payment type; assist with transactions at self-checkout.
• Assist with securing assets and property by observing potential criminal activity; maintain documentation; execute emergency procedures; and ensure compliance with security and safety practices.
• Support training of Member Frontline Service associates, teach new technology, deliver program rollouts, and provide continuous learning opportunities.
• Adhere to company policies and ethics; apply Open Door Policy in daily processes.
• Complete assignments by prioritizing with data and resources; collaborate with managers and colleagues; set deadlines; communicate progress; identify opportunities for improvement; and adapt to change and feedback.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO may apply for vacation, sick leave, holidays, or other purposes. Amount varies by role and tenure and meets or exceeds paid sick leave laws where applicable. For information, see
• Other benefits include short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company-paid education benefit program for associates; programs range from high school completion to bachelor s degrees, including English Language Learning and certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply and benefits may change. See One.
  
  Walmart for details: (Use the "Apply for this Job" box below)..

The hourly wage range for this position is $17.00 to $24.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid ranging from $0.35 per hour to $3.00 per hour in specific circumstances (may vary by schedule, facility, season, or work performed).

Minimum Qualifications — Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum…