Customer Growth Manager; SaaS - Canada)

We are looking for a Customer Growth Manager (CGM) to own the full customer lifecycle: converting qualified opportunities, onboarding new customers, driving adoption, retaining accounts, and growing a book of business over time.

This is a hybrid role that combines Customer Success, Account Management, and consultative SaaS sales. Instead of handing customers from one team to another after the contract is signed, the CGM remains the consistent owner of the relationship.

Scoop is a highly configurable platform, and our customers’ success depends on deeply understanding how their business operates.

We created the CGM role because we believe the person who helps shape the solution should also help onboarding, retain, and grow the account. This creates a better customer experience, stronger accountability, and a more rewarding role for someone who wants broader ownership than a traditional CSM or AE position.

This is a high-ownership role, but you will not be expected to figure everything out alone. You will have access to:

• Qualified opportunities with background and context
• Sales scripts, discovery guides, proposal materials, FAQs, and objection-handling resources
• Demo frameworks and solution-design support
• Regular coaching from your manager/director
• Leadership support for pricing, renewals, expansion, and unusual commercial terms
• Product, integration, and reporting specialists for technical customer needs
• Playbooks covering key meetings, routines, and customer success practices

• Work with qualified opportunities generated through inbound, partner, and targeted GTM efforts
• Run consultative discovery to understand workflows, pain points, and goals
• Configure and deliver tailored product demos using Scoop’s no-code platform
• Guide opportunities through follow-up, proposal, negotiation, and closed-won conversion

• Lead new customers through onboarding and early value realization
• Help configure workflows, train users, and drive adoption
• Identify risks early and coordinate internal support where needed

• Manage the ongoing health of your assigned customer portfolio
• Build trusted customer relationships
• Monitor adoption, engagement, renewal risk, and expansion opportunities
• Identify growth opportunities that genuinely fit the customer’s business

• Qualified opportunities become strong-fit customers
• New customers onboard successfully and reach value quickly
• Your book of business grows in size and quality
• Customers remain engaged, successful, and referenceable
• Retention and expansion outcomes are strong
• You manage your portfolio with discipline, urgency, and follow-through

• Customer Success Managers or Account Managers ready to own more revenue
• Account Executives who want deeper customer ownership beyond the initial close
• Commercially minded operators who enjoy solving customer problems and building long-term relationships

• Experience in Customer Success, Account Management, SaaS Sales, or a related customer-facing revenue role
• Comfort owning or contributing to revenue outcomes
• Strong discovery, communication, and relationship-building skills
• Ability to understand customer workflows and translate them into practical solutions
• Confidence learning and demonstrating a configurable SaaS product
• Strong organization, follow-through, and attention to detail
• Ability to balance new opportunities with ongoing customer management
• Coachability and openness to direction, feedback and input
• Advanced/Native communication skills in English (written and spoken)

Renewable energy experience is not required. Curiosity, ownership, and a willingness to learn are.

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