Surveillance Operator Grave Shift

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

• The Surveillance Operator is responsible for protecting the assets of the company and the integrity of gaming.
• Monitor the casino using Closed Circuit Television (CCTV), digital recording devices and direct observation to ensure compliance with company policies, procedures and applicable laws and regulations.
• Present a friendly and professional image at the Hotel/Casino.
• Review video and complete documentation regarding slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitor all casino areas, team member areas and property as a whole.
• Operate CCTV/digital equipment to conduct surveillance.
• Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.
• Maintain strict confidentiality for the company when conducting observations and investigations.
• Write and prepare daily reports and logs.
• Maintain evidence by dubbing and saving video files.
• Testify in court as a representative for the company when required.
• Take initiative to learn all aspects of the Surveillance Department.
• Learn and stay up-to-date on the rules of play for all table games.
• Understand and adhere to all state, federal and gaming regulations and policies and maintain knowledge of the policies and procedures of all gaming departments.
• Keep a “firewall” between surveillance and other departments to ensure ethics and integrity are never questioned.
• Answer emergency calls and dispatch EMS, security and/or other emergency personnel to the appropriate area.
• Maintain an attitude and philosophy consistent with company Core Values and Standards of Behavior with internal and external guests.
• Work required overtime, maintain punctual attendance and a calm, professional and friendly demeanor in all situations.
• Work as a team and adapt to changing priorities.
• Respond calmly in crisis and stressful situations, exercise sound judgment in problem resolution and actively participate in making recommendations.
• Display strong verbal and written communication skills and ability to see and remember specific details of incidents and persons.
• Maintain personal integrity, excellent problem‑solving skills, strong organization, detail orientation, and strong logic, mathematical, numerical and statistical skills.
• Work independently and on a team, exercise good judgment handling a variety of situations.

• Must be at least 21 years of age.
• High school graduate or GED required; college degree preferred.
• Casino experience preferred.
• Experience in military, law enforcement, surveillance, loss prevention or security preferred.
• Guest service experience is a must.
• Strong computer skills, ability to read and interpret written information, write clearly and informatively.

• This job does not have supervisory responsibilities.

• Employee must qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have an acceptable driving history as determined by Oaklawn Jockey Club.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

All applicants must complete a pre‑employment drug screen and background check.