Security Dispatcher - Part Time; Swing Shift

Security Dispatcher

Oaklawn is seeking a Security Dispatcher to coordinate all security communications and response activities across the property, serving as the central command point for security operations, and ensuring timely and accurate communication between security officers, surveillance, emergency services, and other departments.

• Operate multi-line radios, telephones, and communication systems efficiently and professionally.
• Dispatch security officers to incidents, emergencies, and service calls throughout the property.
• Maintain constant communication with Security, Surveillance, and key departments.
• Prioritize calls based on urgency and risk.
• Receive, log, and track all security-related incidents and requests for service.
• Coordinate emergency response (medical, fire, law enforcement) as needed.
• Provide real-time updates to Security leadership and Surveillance.
• Monitor alarms, access control systems, and emergency notifications.
• Ensure compliance with operational procedures and guest service standards, fire prevention, emergency response, guarding and patrolling, and other related activities.
• Accurately document all incidents, calls, and dispatch activity in logs and systems.
• Maintain vendor logs, collect IDs, and contact information ensuring all vendors are signed-in to property.
• Notify other departments when vendors arrive and escort is needed.
• Maintain detailed records for regulatory and internal compliance.
• Assist with report follow-ups and data tracking.
• Monitor CCTV systems (as applicable) and report suspicious activity.
• Track officer locations and assignments to ensure coverage.
• Support investigations by providing logs and communication records.
• Respond professionally to internal and external inquiries.
• Provide assistance to guests and team members when needed.
• Maintain calm and composed demeanor during high-pressure situations.
• Ensure compliance with all regulatory controls and state casino laws.
• Respond to all security calls and alarms in a timely manner.
• Operate communication equipment safely and in accordance with company policy and procedure.
• Know and consistently follow Oaklawn policies, local, state, and federal regulations.
• Communicate effectively with all levels of the Oaklawn team members and guests.

• Minimum 21 years of age.
• High school diploma or equivalent.
• Prior experience in dispatch, security, law enforcement, or customer service preferred.
• Strong communication and multitasking skills.
• Ability to remain calm and make decisions under pressure.
• Basic computer proficiency.
• Experience in casino or hospitality environment preferred.
• Knowledge of gaming regulations and compliance requirements.
• Experience with radio systems, CAD systems, or incident management software.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as needed.

This job does not have supervisory responsibilities.

• Read and interpret documents in English.
• Communicate verbally in English.
• Written communication skills in English may also be required.

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

Oaklawn is an equal opportunity employer. Oaklawn is a drug‑free, healthy, safe and secure environment for Team Members. All applicants must complete a pre‑employment drug screen and background check.