Surveillance Operator Day Shift

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

• Protect the assets of the company and the integrity of gaming through monitoring the casino using closed circuit television, digital recording devices, and direct observation to ensure compliance with company policies, procedures, and appropriate laws and regulations.
• Review video and complete documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitor all casino areas, team member areas and property as a whole.
• Operate CCTV and digital equipment to conduct surveillance.
• Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.
• Maintain strict confidentiality for the company when conducting observations and investigations.
• Write and prepare daily reports and logs.
• Maintain evidence by dubbing and saving video files.
• Testify in court as a representative for the company as necessary.
• Takes initiative to learn all aspects of the Surveillance Department.
• Learn and stay up‑to‑date on the rules of game play for all table games.
• Understand and adhere to all state, federal and gaming regulations and policies.
• Maintain knowledge of the policies and procedures of all gaming departments.
• Keep a firewall between surveillance and other departments to ensure that ethics and integrity are never questioned.
• Answer emergency calls and dispatch EMS, security and/or other emergency personnel to the appropriate area.
• Maintain an attitude and philosophy consistent with the company core values and standards of behavior with internal and external guests.
• Maintain punctual attendance and be willing to work required overtime.
• Maintain a calm, professional and friendly demeanor in all situations.
• Work well as a team and independently while exercising good judgment in handling a variety of situations.
• Respond calmly in crisis and stressful situations and adapt to changing priorities.
• Handle complex assignments with sound judgment and actively participate in making recommendations.
• Display strong verbal and written communication skills.
• Observe and remember specific details of incidents and persons.
• Work with a high level of personal integrity.
• Provide excellent communication and problem‑solving skills.
• Be highly organized and detail oriented.
• Have knowledge of all facets of the gaming industry and its federal and state reporting requirements.
• Possess strong computer skills and the ability to read and interpret written information.
• Write clearly and informatively, editing work for spelling and grammar as appropriate.
• Apply strong logical, mathematical, numerical and statistical skills.
• Perform other duties as assigned.

• At least 21 years of age.
• High school graduate or GED required; college graduate preferred.
• Casino experience preferred.
• Experience in military, law enforcement, surveillance, loss prevention or security preferred.
• Guest service experience is a must.
• Ability to qualify for licences and permits required by federal, state and local regulations.
• Must possess a valid driver's license with an acceptable driving history.
• All applicants must complete a pre‑employment drug screen and background check.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.