Customer Service Representative

Customer Service Representative

Base $17-$20 per hour
, depending on experience, plus spiffs. Additional $100-$200 per week in realistic spiff incentives.

Full-Time | Houma, LA | Monday-Friday, 8:00 AM-5:00 PM

At One Way AC & Electrical
, we're growing rapidly and looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a company that values teamwork, professional growth, and exceptional customer service, we'd love to meet you.

• Medical insurance (80% company-covered for employee)
• Dental and Vision insurance available for purchase
• 401(k) with up to 3% company match
• Six paid holidays annually
• Paid vacation that increases with tenure, plus two additional PTO days
• Optional short-term and long-term disability coverage

• Answer incoming customer calls with professionalism and a positive attitude
• Schedule HVAC and electrical service appointments efficiently
• Communicate with technicians regarding schedules and customer updates
• Make outbound calls to confirm appointments and follow up with customers
• Educate customers on available services, promotions, and maintenance plans
• Accurately enter customer information into our software system
• Resolve customer questions and concerns with empathy and professionalism
• Support the office team with administrative tasks as needed
• Help create an outstanding customer experience from the first phone call to job completion

• At least one year of customer service, call center, or dispatch experience
• Excellent communication and active listening skills
• Strong organizational and multitasking abilities
• Comfortable using computers
• Positive attitude with a genuine passion for helping customers
• Dependable, punctual, and a team player
• Ability to remain calm and professional in a fast-paced environment
• Self-motivated with a desire to learn and grow