Teller, Customer Service​/HelpDesk

Job Details

Job Location:

Tunnel - HOUMA, LA 70360

Position Type: 40 Hours Per Week

Education Level: High School Degree / Equivalent

Salary Range: $15.00 - $19.00 Hourly

Travel Percentage:
Negligible

Job Shift: Monday-Friday 7:30A-6:15P Saturday9A-12P

SCHEDULE:

40 HOURS (Varying Shifts during operating hours 7:30 AM - 6:15 PM Mon - Fri and 8:45 AM - 12:15 PM on Sat)

The Teller I accepts negotiable items and transaction requests from customers, records activity on customer accounts, and distributes or deposits money accordingly. He or She performs every transaction accurately with a friendly and inviting personality while promoting applicable bank products.

• Deliver Synergy Bank's standard of excellence in customer service during every customer interaction.
• Build and maintain positive customer relationships through courteous, professional, and efficient service.
• Identify customer needs and promote applicable bank products and services that enhance the customer's banking experience.
• Answer customer inquiries in person and by telephone in accordance with Synergy Bank's service standards.
• Resolve routine customer concerns while maintaining a positive and welcoming banking environment.

• Accurately process deposits, withdrawals, transfers, payments, and other financial transactions.
• Receive cash and checks for deposit, verify amounts, examine endorsements, and enter transactions into applicable systems.
• Cash checks and process withdrawals after verifying customer identity, signatures, and account balances.
• Process ATM and night deposit transactions, loan payments, utility payments, IRA and HSA contributions, mail deposits, and other teller transactions.
• Prepare and verify official checks and other negotiable instruments.
• Place account holds in accordance with Regulation CC and bank procedures.
• Complete Currency Transaction Reports (CTRs) accurately and within required time frames.

• Maintain the highest standards of honesty, integrity, confidentiality, and ethical conduct.
• Assist in protecting customers and the bank from fraud, counterfeit activity, elder financial exploitation, unfair, deceptive, or abusive practices, and other suspicious activities.
• Follow all bank policies, procedures, regulatory requirements and internal controls.
• Report suspicious activity, operational concerns, and equipment malfunctions promptly.

• Maintain an accurate cash drawer and balance throughout the day and at the end of each shift.
• Verify cash totals against system-generated proof sheets and report discrepancies immediately.
• Count currency and coin accurately while maintaining established balancing standards.
• Ensure teller stations remain organized, secure, and properly stocked with required forms and supplies.
• Assist other departments and team members as requested by management.

Successful candidates will demonstrate strong communication skills, professionalism, cash-handling accuracy, problem-solving abilities, and a commitment to building positive customer relationships. Previous experience in banking, retail, hospitality, sales, customer support, or supervisory positions is highly valued.

• Minimum 6 months in customer service.
• Previous cash handling experience.
• High School Diploma or GED equivalent

• Proficiency in Microsoft Word and basic Excel skills.
• Strong customer service, communication, and relationship-building skills.
• Excellent attention to detail and accuracy.
• Ability to analyze information, make sound decisions, and solve problems effectively.
• Ability to remain calm, professional, and adaptable in a fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple responsibilities.
• Ability to work collaboratively as part of a team while providing exceptional service to customers.
• Basic knowledge of banking products and services or a willingness to learn.
• Professional appearance and conduct consistent with Synergy Bank standards.
• Reliable transportation to and from work.

Candidates possessing one or more of the following qualifications are encouraged to apply:

• Associate Degree in Business, Finance, Accounting, Management, or a related field.
• Previous customer service experience in banking, retail, hospitality, financial services, sales, or a service-oriented…