Customer Service Representative

Job Details

Job Location:

Main - HOUMA, LA 70360

Position Type: 40 Hours Per Week Education Level: High School Degree / Equivalent Salary Range: $20.00 - $30.00 Hourly Travel Percentage:
Negligible Job Shift: Monday - Friday, 8 AM - 5 PM

The Customer Service Representative (CSR) serves as a relationship-focused banking professional responsible for delivering exceptional customer service and personalized financial solutions. This position assists customers with account inquiries, account opening, account maintenance, consumer and business banking services, and digital banking support through in-person, telephone, and electronic channels. The CSR builds strong customer relationships, identifies opportunities to recommend banking products and services, and ensures compliance with all bank policies and regulatory requirements.

Ideal candidates will possess strong customer service experience, retail banking experience, financial services experience, or a demonstrated ability to build customer relationships in a professional environment.

• Provide a high-touch customer experience by delivering knowledgeable, professional, and responsive service during every customer interaction.
• Build and maintain long-term customer relationships through proactive communication, follow-up, and needs-based conversations.
• Demonstrate problem-solving and conflict-resolution skills when addressing customer concerns, account issues, and service requests.
• Assist customers with digital banking services, online banking enrollment, mobile banking applications, debit card services, and electronic banking solutions.
• Maintain a thorough understanding of bank products, services, and procedures to effectively guide customers toward appropriate financial solutions.

• Conduct consultative conversations to identify customer financial needs and recommend appropriate deposit, lending, treasury management, and electronic banking products.
• Generate quality referrals through relationship-based sales practices that support branch growth and customer retention objectives.
• Develop and deepen customer relationships by identifying opportunities for additional banking products and services.
• Actively support branch goals for account acquisition, deposit growth, customer retention, and referral generation.

• Open and service consumer and business deposit accounts in accordance with bank policies and regulatory requirements.
• Complete customer onboarding activities, including account documentation, account maintenance, signature updates, and account reviews.
• Ensure account opening documentation meets Customer Identification Program (CIP), Know Your Customer (KYC), and Bank Secrecy Act (BSA) requirements.

• Maintain and manage safe deposit box records, availability, and leasing processes.
• Process wire transfers and related agreements according to procedures.
• Accept business online banking applications.
• Handle debit card disputes and coordinate with the Fraud Department.

• Maintain ongoing compliance with BSA/AML regulations, Customer Identification Program (CIP) requirements, OFAC guidelines, and internal risk management procedures.
• Identify and elevate suspicious activity, fraud concerns, and operational risk issues in accordance with bank policy.
• Ensure accuracy, confidentiality, and adherence to all regulatory requirements governing customer information and account documentation.

• Maintain inventory of account-related materials and supplies.
• Send CD notices and other customer correspondence.
• Scan,…